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Excellent app , Customer service is top notch. They really do go above and beyond , even for a free plan. Had a an issue with courier mapping which were handled quickly and efficiently.
Thank you for taking the time to leave us a review.
We're glad to hear that our support team was able to assist you through live chat and resolve any issues you had.
We always strive to provide the best possible experience. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Best regards,
The TrackingMore Team
Customer service is undoubtedly very expert. Asha and Victoria answered all of the questions with clarity and confidence. Strongly advised. Excellent resources for improved shipping logistics.
A big thank you for your 5-star rating! 🌟 We're thrilled to know that you had a seamless experience with both our app and customer service team. Your feedback means a lot to us.
If there is anything else you'd like us to improve on, please don’t hesitate to let us know. We’re here to help! ✨
Best wishes,
TrackingMore Team
Excellente app avec un service client fantastique. J'avais fais la demande il y a plusieurs mois de pouvoir choisir le délai de livraison selon les catégories de produits. Cette option n'existait pas alors. TrackingMore est revenu vers moi de leur propre chef une fois cette nouvelle option disponible avec le mode de paramétrage. Vraiment ravie!
Nous apprécions votre compliment !
Nous sommes ravis que vous ayez trouvé notre service satisfaisant, nous apprécions vraiment votre soutien.
Votre évaluation nous incite à continuer de viser la grandeur en nous rappelant utilement pourquoi nous aimons ce que nous faisons.
Cordialement.
Suivi d'équipeplus
The app is just not providing real time carrier updates. Every time we get in touch with support they refresh the data to update the delivery status which defeats the purpose.
Fair to say this issue has started over the past few months only.
Thank you for taking the time to share your feedback.
We appreciate your honest review and would love to understand more about your experience to improve our services.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
Tracking More may not be the perfect app and has some small issues, what makes it great is the support provided by the team. Their willingness to go beyond what is expected makes them stand out.
Hi there,
Thank you so much for your kind words! 🌟
While we’re always working to improve and address any small issues, we’re thrilled to hear that our support team made a positive impact. 💙
Your feedback inspires us to keep going above and beyond for our customers! 🚀
Best Regards,
TrackingMore team
This tool is useless. Orders don't update automatically, order status gets stuck all the time. And customer service is worhless, feels like you're talking to a bot that gives standard useless answers all the time.
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear about the trouble you’ve experienced. We truly appreciate your honesty and would love to better understand your experience so we can continue improving our service.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
Service client au top !
Bonjour,
Nous vous remercions chaleureusement pour votre excellente note de 5 étoiles. ✨
Nous sommes ravis que notre service vous ait donné entière satisfaction et nous apprécions sincèrement vos encouragements. Si vous avez particulièrement apprécié un point ou si vous avez des commentaires, n'hésitez pas à nous contacter. 💬
Bien cordialement,
L'équipe TrackingMore
Le support est très réactif. Réponds à tous.
Le page "Help Center" contient beaucoup trop d'article à lire ce qui est complètement mon déboussolant, en même temps cela permet de tout couvrir, tout.
Malheureusement, c'est vraiment mal structuré.
Il devrait faire des tutoriel vidéo.
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous apprécions votre commentaire honnête et serions ravis d'en savoir plus sur votre expérience afin d'améliorer nos services.
Nous vous avons contacté par courrier électronique et nous attendons votre réponse afin de pouvoir vous aider davantage. Nous apprécions votre travail et espérons pouvoir améliorer votre expérience avec notre plateforme.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
L'équipe TrackingMore
AWESOME app, fully customizable, SUPERFAST support and its just awesome. Richie was so nice and fast to respond and help me.
For all dropshippers: You can remove where the parcel comes from so if its from china your customers will not now. (But always best to be transparent of course)
This app is also very cheap for being a tracking app compared to others which i really appreciate. 10/10 100%.
Hi there,
Thank you so much for your AMAZING review! 🌟 We’re thrilled to hear you love the app’s customizability and speed, and it’s wonderful to know Richie was able to assist you so quickly.
We truly appreciate your recommendation for dropshippers and your kind words about our pricing—your support means the world to us! 💖 If there’s ever anything else we can do for you, just let us know.
Thanks again for being an awesome part of our community!
Best regards,
TrackingMore Team
Masking Rules Don't Work (Costing Me Business!)
This app's masking rules feature is absolutely broken. It's supposed to hide or replace content to protect my brand image, but it does NOTHING. I've reported this issue TWICE in the past two weeks, and there's been zero response from customer support.
In the meantime, I'm LOSING BUSINESS because I can't control the content users see. This is completely unacceptable. Save yourself the trouble and avoid this app until they fix this critical feature.
We appreciate your compliment!
We are overjoyed that you found our service satisfactory, and we truly appreciate your support.
Your evaluation inspires us to keep aiming for greatness by serving as a helpful reminder of why we love what we do.
Warm regards.
Team Trackingmore