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Customer service is undoubtedly very expert. Asha and Victoria answered all of the questions with clarity and confidence. Strongly advised. Excellent resources for improved shipping logistics.
A big thank you for your 5-star rating! 🌟 We're thrilled to know that you had a seamless experience with both our app and customer service team. Your feedback means a lot to us.
If there is anything else you'd like us to improve on, please don’t hesitate to let us know. We’re here to help! ✨
Best wishes,
TrackingMore Team
Excellente app avec un service client fantastique. J'avais fais la demande il y a plusieurs mois de pouvoir choisir le délai de livraison selon les catégories de produits. Cette option n'existait pas alors. TrackingMore est revenu vers moi de leur propre chef une fois cette nouvelle option disponible avec le mode de paramétrage. Vraiment ravie!
Nous apprécions votre compliment !
Nous sommes ravis que vous ayez trouvé notre service satisfaisant, nous apprécions vraiment votre soutien.
Votre évaluation nous incite à continuer de viser la grandeur en nous rappelant utilement pourquoi nous aimons ce que nous faisons.
Cordialement.
Suivi d'équipeplus
The app is just not providing real time carrier updates. Every time we get in touch with support they refresh the data to update the delivery status which defeats the purpose.
Fair to say this issue has started over the past few months only.
Thank you for taking the time to share your feedback.
We appreciate your honest review and would love to understand more about your experience to improve our services.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
I can't live without this app. Trackingmore's triggers for Klaviyo allow me to have ultra-personalized flows in real time so that customers can know all the shipping statuses of their orders; tracking page with no mention of Chinese cities or references to cities that could compromise the store's trust and image; highly customizable. I highly recommend it; I have this app in more than three stores now, with all the automations.
Thank you for the 5-star rating and for your incredible review! 🌟
We’re delighted to hear that TrackingMore’s Klaviyo triggers, real-time tracking updates, and customizable tracking page are supporting your stores so effectively. It’s especially meaningful to know you trust our solution across multiple stores and automation workflows.
Your recommendation and support inspire our team to keep improving every day.
Please don’t hesitate to reach out if you ever have feedback or suggestions.
Best regards,
The TrackingMore Team
Tracking More may not be the perfect app and has some small issues, what makes it great is the support provided by the team. Their willingness to go beyond what is expected makes them stand out.
Hi there,
Thank you so much for your kind words! 🌟
While we’re always working to improve and address any small issues, we’re thrilled to hear that our support team made a positive impact. 💙
Your feedback inspires us to keep going above and beyond for our customers! 🚀
Best Regards,
TrackingMore team
This tool is useless. Orders don't update automatically, order status gets stuck all the time. And customer service is worhless, feels like you're talking to a bot that gives standard useless answers all the time.
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear about the trouble you’ve experienced. We truly appreciate your honesty and would love to better understand your experience so we can continue improving our service.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
Le support est très réactif. Réponds à tous.
Le page "Help Center" contient beaucoup trop d'article à lire ce qui est complètement mon déboussolant, en même temps cela permet de tout couvrir, tout.
Malheureusement, c'est vraiment mal structuré.
Il devrait faire des tutoriel vidéo.
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous apprécions votre commentaire honnête et serions ravis d'en savoir plus sur votre expérience afin d'améliorer nos services.
Nous vous avons contacté par courrier électronique et nous attendons votre réponse afin de pouvoir vous aider davantage. Nous apprécions votre travail et espérons pouvoir améliorer votre expérience avec notre plateforme.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
L'équipe TrackingMore
Masking Rules Don't Work (Costing Me Business!)
This app's masking rules feature is absolutely broken. It's supposed to hide or replace content to protect my brand image, but it does NOTHING. I've reported this issue TWICE in the past two weeks, and there's been zero response from customer support.
In the meantime, I'm LOSING BUSINESS because I can't control the content users see. This is completely unacceptable. Save yourself the trouble and avoid this app until they fix this critical feature.
We appreciate your compliment!
We are overjoyed that you found our service satisfactory, and we truly appreciate your support.
Your evaluation inspires us to keep aiming for greatness by serving as a helpful reminder of why we love what we do.
Warm regards.
Team Trackingmore
I have been using TrackingMore app for 3 years so far and it is getting better and better! Their team made some alterations on my email notification for free, which I really appreciate!
Thank you so much for these amazing review.
We are thrilled to hear that you found out that our customer service team was able to assist you effectively.
If there's anything else you'd like to share or any suggestions you have for improvement, please feel free to let us know. We're here to make your experience even better.
Best regards,
TrackingMore Team
Working Ok, but too expensive usage costs
Dear merchant,
Thank you for your feedback.
We're glad the app is working well for you, and we’re sorry to hear about your concerns regarding usage costs.
Our team can help optimize your setup to reduce unnecessary usage and lower your monthly cost.
Please please feel free to reply to us anytime — we’re here to help you get the best value from the app.
Best regards,
TrackingMore Team
