รีวิว (695)
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one more time with this app, we have in 2 stores, this works great and support even take while to anser, they always answer very clear all information you need! it rocks! :)
Cuando procesamos los envios yo selecciono que la compañia de reparto es "Otra" y ellos detectan DHL, PERO NO ES, tengo 85%, la mayoria de los envios, sin informacion...
¡Hola!
Muchas gracias por sus excelentes comentarios. Esa es una gran motivación para nosotros para brindar mejores aplicaciones y servicios para clientes como usted ❤️🙆♀️
Ante su preocupación, lamentamos mucho el problema que le causó y estamos optimizando nuestra precisión de detección al máximo y recientemente lanzamos una función de corrección automática más precisa, ya que puede activar sus operadores de uso común y ajustar su prioridad. Después de eso, si usa "otro" al completar pedidos con la función de detección TrackingMore, usará sus transportistas de uso común como el resultado detectado en la primera prioridad alta si está incluido en el resultado detectado.
¡Le deseo un próspero negocio!
Atentamente,
Chris | TrackingMore
Fast and Nice service support from Tracking more even at night. Response quickly and professionally. Thank you very much.
Hello there!
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore
The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue.
The worst part is that we are paying for the service.
Hello there!
I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you via email, we will do our best to solve your issue.
Best Regards,
Chris | Trackingmore
Wonderful app with many useful functions. I very much like the option to change the carriers manually for either one particular shipping or in bulk. In addition, you can update the shipping status manually, which in my case is very useful as well. In my case, the carriers for one shipping cane change several times, so the functions described above are absolute gold for me. Also, I like to mention the kind and professional support support team, that has really quick response times.
Thank you so much for taking the time to share your positive experience with our app!
We're thrilled to hear that you find our features helpful and that our support team has provided you with excellent service. We're committed to providing our users with the best possible experience and we're glad we've been able to meet your needs.
Thank you for choosing our app and we hope to continue exceeding your expectations in the future!
Ashley is the best customer support service. She was really great helping me out with a problem. She deserves 5 out of 5!!!
Hello there!
Thank you so much for your great support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️
If you need help with anything else, please feel free to contact us on the Live Chat anytime.
Wish you a prosperous business!
Best Regards,
Chris | TrackingMore
Great Customer Service. They go out of their way to help with any issues and provide tests/checks if you ask them for it.
Hello there!
Thank you so much for your support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️
If you need help, please feel free to contact us on Live Chat anytime.
Best luck with your business!
Best Regards,
Chris | Trackingmore
Very good app for customers to track packages. Perfect customer service, they helped us to solve a problem real quick.
I am gonna use this app to assist my online store. Ive done alot of research and this app is a perfect fit
Hello there!
Thank you so much for your support. That is a great motivation for us to provide better apps and services for customers like you ❤️🙆♀️
If you need help, please feel free to contact us on Live Chat anytime.
Best luck with your business!
Best Regards,
Chris | Trackingmore
Great support from Chris who helped me sort out an issue with notifications. As a new merchant it wasn't straight forward but Chris sorted it out for me.
Hello there!
Thank you so much for your affirmation! ❤️🙆♀️
We will do our best to make our functions better. Many customizations are coming, stay tuned!
If you need any further support, please feel free to contact us on Live Chat.
Best Regards,
Chris | Trackingmore