TrackingMore Order Tracking

Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.

Incompetent support, the tracking tool sends delivery notification emails to my customers for orders that have not yet been shipped (apparently a postal code tracking issue). Customer service is unable to resolve this problem. I strongly advise against this application, especially if you are shipping your packages through French carriers (Mondial Relay, for example).

The support team is useless; they don’t solve problems. I’ve sent an email and added someone from support, but I’ve been waiting for days without a solution.

Just got started, I like it so far. Got three we are looking at.

So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it.
All is well now, and it's a good app.
With everything functioning properly, the app definitely deserves 5 stars.

he app works well in theory, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL, and other carriers often take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.

We also noticed that the “Sync orders once” button doesn’t work as expected. It runs, but nothing actually updates. Even bulk retracking frequently fails to pull the latest status.

Their own support team has confirmed that USPS and DHL syncs can take up to 48 hours, but that’s simply not realistic for high-volume stores. We were on their highest plan, yet in the last period the app became increasingly unreliable — tracking statuses wouldn’t update, manual syncs didn’t work, and overall visibility broke down.

Because of this, we decided to leave TrackingMore. If you run a high-volume operation, TrackingMore is not a reliable partner right now.

That said, I want to highlight that Ellyn, our assigned agent, was always kind, professional, and genuinely tried to help. She deserves 5 stars for her effort and attitude. Unfortunately, the company and the app itself deserve 1/5, due to ongoing technical issues that were never fully resolved.

It’s a shame, because the platform has potential — but until these core problems are fixed, it’s very hard to trust it operationally.

We’ve had on-and-off tracking problems (two shops) for a long time.
Previously every time we contact them, support just manually fixes the 50+ broken orders for the moment, but the problem comes back again soon after.

- Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.

This tool is useless. Orders don't update automatically, order status gets stuck all the time. And customer service is worhless, feels like you're talking to a bot that gives standard useless answers all the time.

Thankyou Miss Asha for assisting my concerns and also for the branding on my page. I really appreciate it! My tracking page was so much better! And also your app were so easy to navigate. I like to suggest maybe add some subscription for the quota of 1000 per month. I really love your app for my shopify page. Thankyou very much!

This app does exactly what it promises. A very efficient tracking way for our Swiss business clients. It offers a good level of language localization options as well as a very high level of personalization on the way the information are displayed on the tracking page. The support is also important and in the first 2-3 days of implementation both Victoria and Asha from the support team has been very responsive and quick in resolving a couple of challenges we had with CSS scripts. Highly reccomended.