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The app works well overall, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL and other carriers take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.
We also noticed that the “Sync orders once” button doesn’t work. It syncs, but nothing actually updates.
Even their own support team admits USPS and DHL sync can take up to 48 hours. That’s just not realistic for high-volume stores. We’re currently on their highest plan, but because of these issues, we’re seriously considering switching to another app.
Hope they improve this soon, because the rest of the platform is solid — but these delays make it very hard to rely on.
Hi there,
Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations.
We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements.
Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward.
Best regards,
The app is just not providing real time carrier updates. Every time we get in touch with support they refresh the data to update the delivery status which defeats the purpose.
Fair to say this issue has started over the past few months only.
Thank you for taking the time to share your feedback.
We appreciate your honest review and would love to understand more about your experience to improve our services.
We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform.
Best regards,
TrackingMore Team
Do not support first mile + last mile trackings numbers on different carriers.
If the tracking number is updated or change country no tracking number is available.
Tracking history go back to start.
Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ?
Hi there,
We’re sorry to hear about your experience. 😔
We understand how important it is to have accurate and continuous tracking, especially with multiple carriers and changing tracking numbers.
We're constantly working to improve our system and appreciate your insights. In addition, we have also reached out to you via email to further provide resolution.
If you need further assistance, please feel free to reach out to our support team—we're here to help! 😊
Best regards,
TrackingMore Team