They deleted over 450+ tracking's in our system with no warning or explanation...... Do not use these guys as they will just delete tracking numbers from there system causing your customers to be very upset. I used them and they seriously hurt our business without any notice or care.
Thank you so much for your affirmation. That is a big motivation for us. ❤️🙆♀️
If you need any further support, please feel free to contact us on Live Chat.
Chris | Trackingmore
The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue.
The worst part is that we are paying for the service.
I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you via email, we will do our best to solve your issue.
Chris | Trackingmore
20 lookup are to short for a free plan. but anyway, I found a better one..............................
We have updated the free plan's quota to 50. Thank you for your suggestion. 😉❤️
Chris | Trackingmore
The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question about a vital feature. That's why you pay more for a better app (AfterShip).
Very disappointing results and customer service with the premium options. I was charged 20 days before my normal renewal date. The tracking numbers are not working and they ones that are show a very unprofessional dashboard without all the widgets and customizations previously set up. Instead of showing the current tracking number location it only shows "Order Ready" which is destroying our business and causing a lot of complaints. Even after setting the language in English the order status still shows it in other languages. Tried contacting the customer service department multiple times to fix the issue, expectations were set but never delivered nor bothered to follow up. If you want to waste your time, your money get this one
We are on the first month of a paid plan. We've found that the number of orders detected by the app does not match the store. Real-time sync is not working - it just ignores orders that should be imported. That's the main problem because the app is worthless without syncronization of orders. Customers are looking up an order and it returns no data. You cannot configure the alert emails, it just defaults to account holder. And customer service is very, very slow.. it takes several days to reply to queries and usually with no solution - they just ask for a screenshot and then silence again..
Firstly, we are sorry unable to provide 24*7 cusotmer service, and responded slower during our lunar new year Spring Festival holiday than usual.
Secondly, we have asked twice for exact screenshot of the issue for us to troubleshoot yet we are not provided.
We also resolved other 2 questions under your requests during the holiday. Please understand that things take time.
Think I used to use this on my other store. Now it's different, and what the heck? I'm very weirded out.
Why is it not syncing with my store? Does it integrate with shopify even?
I tried linking it to aliexpress. And it redirected me to an aliexpress page in chinese asking me to buy something to link it, or... I am very confused and cannot get it to work. Do not use this app. I'm uninstalling.
Hi, if you are also an Aliexpress seller(not a buyer), and you want to connect your Aliexpress store, you need to get to that redirected page.
Sorry for the bad experience. We just update our APP on 2019-5-13, now it's more simple for new users. You may want to take a look. Thanks.
Unresponsive website and very confusing and difficult to set up. Just wasted so much precious time. Uninstalled it. In our day and age who has all that time to bother when one needs so much to be done? Very disappointed.
Sorry for the inconvenience. We added a lot of features to our system and this may make it a bit difficult for you.
If you just need to create a tracking page for your store. You can set it up in 2 minutes in https://my.trackingmore.com/tracking_page.php?lang=en, this is quite simple.
Anyway, thanks for your review, I have reported this to our team, and we will release a better version a few days later.