TrackingMore Suivi de commande

The app works well overall, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL and other carriers take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days.

We also noticed that the “Sync orders once” button doesn’t work. It syncs, but nothing actually updates.

Even their own support team admits USPS and DHL sync can take up to 48 hours. That’s just not realistic for high-volume stores. We’re currently on their highest plan, but because of these issues, we’re seriously considering switching to another app.

Hope they improve this soon, because the rest of the platform is solid — but these delays make it very hard to rely on.

Worst customer service we have ever dealt with.
We’ve had on-and-off tracking problems for over a year and they never fix the real issue.
Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real.
We’ve been extremely patient – way too patient – but enough is enough.

Since yesterday we’ve been going back and forth:
It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it.
First we sent a CSV with all the tracking numbers that aren’t updating.
That didn’t work, so we sent the same list in plain text.
Then they asked us for screenshots of the frontend – we sent those too.
Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken.

Just fix the damn sync already instead of making us jump through endless hoops every single time.

And to add, it is the same problem on both of our Shopify shops.
So i really wonder why we haven`t replaced the app long ago.

How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician.

I can't live without this app. Trackingmore's triggers for Klaviyo allow me to have ultra-personalized flows in real time so that customers can know all the shipping statuses of their orders; tracking page with no mention of Chinese cities or references to cities that could compromise the store's trust and image; highly customizable. I highly recommend it; I have this app in more than three stores now, with all the automations.