TrackiPal PayPal Tracking Sync
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We have been using TrackiPal on the Premium plan since June 2023 — nearly 3 years of loyal, paying customers. During that time, we have never missed a payment and genuinely relied on the app for our PayPal order syncing. Unfortunately, we can no longer recommend this app due to its completely unjustifiable pricing.
When we reached out to their support to ask for a goodwill discount — explaining that we are going through financial difficulties and only use a single PayPal account — the response was dismissive. Instead of working with a long-term customer, they simply pointed us to their new pricing page and told us to uninstall and reinstall the app if we wanted to accept the new terms. That's not customer service — that's a dead end.
Here's the core problem: The pricing is simply not competitive.
Competitors like SyncTrack offer plans starting at $8.99/month for up to 500 orders. TrackiPal's Premium plan sits at $39.99/month — that is more than 4 times the price for comparable functionality. We only use one PayPal account, meaning we have no use for the multi-account or advanced features of the Premium plan, yet we were still expected to pay top-tier prices with no flexibility whatsoever.
For small and medium-sized businesses that are watching their costs closely, this pricing makes absolutely no sense. There are more affordable, equally capable alternatives on the market, and we will be switching to one of them.
If you are evaluating this app, we strongly recommend comparing prices with SyncTrack or similar tools before committing. The functionality may be solid, but the pricing model and the lack of willingness to work with loyal customers is a serious red flag.
Hi, I'm so sorry about the way we handled this. That is definitely not how we intend to deal with our customers, especially long time customers such as yourself.
I reached out to you directly by email to see how I can help out and make this right.
Please accept my sincere apologies.
Thanks, Alex & the TrackiPal team
App verschleiert Kosten... Als Kostenlos angeben allerdings nicht mal im Ansatz "kostenlos"
Die App will bei 100 Bestellungen im Monat $69.99, absolut unverschämt!
Hallo, danke, dass Sie uns darauf hingewiesen haben. Ich entschuldige mich aufrichtig – mir ist ein Fehler unterlaufen, und unsere Preise wurden nur auf der englischen Shopify-App-Store-Seite angezeigt, nicht jedoch auf anderen Sprachversionen, einschließlich Deutsch.
Ich habe das Problem jetzt behoben, und die Preise sollten nun klar sichtbar sein.
Ich würde mich freuen, Ihnen das in irgendeiner Weise wieder gutzumachen. Wenn Sie interessiert sind, wenden Sie sich bitte an unser Support-Team.
Wir bieten außerdem einen kostenlosen Plan für Partner- und Entwicklungsstores an, damit Sie vor dem Livegang testen können.
Vielen Dank,
Alex & das TrackiPal-Team
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Hi, thanks for reporting this, I sincerely apologize, I had made a mistake and our pricing was only shown on our english Shopify app store listing, but not on our other languages including German. I've now fixed this and pricing now should be clearly visible.
I'd be happy to make this up to you in some way, if you were interested please reach out to our support team.
We do have a free plan for partner/development stores to test before going live.
Thanks, Alex & the TrackiPal team
funktioniert nicht paypal gibt das geld nicht frei
Hi, I'm very sorry to hear that PayPal is holding your funds. We're not able to release them or affect that, we are not PayPal.
Our app TrackiPal is designed to sync your store's orders and courier tracking codes to PayPal, to reduce chargebacks and improve your reputation with PayPal over time, which should help reduce/avoid your funds being held for this type of issue in the future.
Thanks, Alex & the TrackiPal team
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Hallo, es tut mir sehr leid zu hören, dass PayPal Ihr Geld einbehält. Wir sind nicht in der Lage, sie freizugeben oder darauf Einfluss zu nehmen, wir sind nicht PayPal.
Unsere App TrackiPal wurde entwickelt, um die Bestellungen und Kurierverfolgungscodes Ihres Shops mit PayPal zu synchronisieren, um Rückbuchungen zu reduzieren und Ihren Ruf bei PayPal im Laufe der Zeit zu verbessern.
Danke, Alex und das TrackiPal-Team
doesnt work
Hi I'm sorry for not responding sooner, and I'mterribly sorry to hear TrackiPal didn't work for you. We can definitely help if you reach out to us at support@trackipal.com
Thanks for your patience,
-- The TrackiPal team