Overall rating
4.7
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective syncing of orders and tracking information between Shopify and PayPal, particularly for high-volume orders. It's praised for its simplicity, one-click setup, and intuitive interface. The ability to sync past orders and add multiple PayPal accounts per store is appreciated. Merchants commend the responsive and efficient support team and find the monthly fee worthwhile for the time saved in updating tracking numbers. The app is noted for its reliability with minimal reports of glitches or bugs.

March 25, 2024

My business gained immense value using this app. It worked well with no issues. It was seamless and required almost zero effort to maintain. While I no longer require it for my business, I thought it would be nice to share my experience with those who need it. A big thank you to the team for the value you bring. I wish you all so much success!

NOTIQ
United States
About 2 years using the app
April 10, 2024

Great app! Customer service on point, everything worked out in 10 minutes!

Rose Leaf Garden
United Kingdom
7 months using the app
TrackiPal Inc replied April 11, 2024

Great to hear, we're glad the app is working well for you!

Thanks, Alex & the TrackiPal team

March 3, 2024

Simple and it works! We had a note from PayPal that we were not updating our tracking numbers which I was unaware of. Installed this app and everything was synced in minutes - just what we needed!

Hana Nai'a Aromatherapy Hawaii
United States
29 days using the app
December 30, 2023

Excellent App. Simple one-click setup. Job Done. We were having issues with PayPal holding payments, since using the app, it syncs all our orders and tracking info on auto-pilot and we are now being paid with no issues. Thanks, guys, great app, simple, with no effort from us, and most importantly it just does the job and works. 5 Stars.

Rug Love
United Kingdom
3 months using the app
April 8, 2024

For $10 a month, this app is a lifesaver for building your trust with PayPal. Support is also amazing, and got back to me in record timing!

Calm Earthing
United States
3 months using the app
TrackiPal Inc replied April 11, 2024

Great to hear, I'm so glad its working well for you.

Thanks, Alex & the TrackiPal team

Edited February 7, 2024

After some initial problems with the app, the support team has worked hard and resolved the problem. It is great to see a company that listens to feedback and works to fix the problem. I was continuously kept up-to-date while the issue was being resolved.

Kulani Home
United Kingdom
9 days using the app
March 30, 2024

je trouve que sais une bonne application et qu'il son très professionnel

SMB STORE
Senegal
4 days using the app
November 16, 2023

The app is great.
We had the issue that not all orders were synched to paypal and we hat to force the synch. We reached out to the support and got response within several minutes.
The developer has found the issue and fixed the synchronization between Paypal and Shopify, so that the orders are now reliable synchronized between both systems.
The support team was always very friendly and kept us up to date.
Thank you!

hitschies
Germany
21 days using the app
November 10, 2023

Very Helpful support, an awesome application. This is a must-have for anyone using Paypal with orders. Download ASAP!!

VinoEase
Canada
4 months using the app
November 9, 2023

tracking 10% of my total sales

Projecty™
Italy
3 months using the app
TrackiPal Inc replied November 20, 2023

Hello,
Thank you for your feedback, we have been trying to reach out to you for the past few days by all means to understand the issue.
All orders that are fulfilled and have tracking numbers are synced to PayPal, and they present 10% of your orders. The rest of the orders are either paid using another method that is not PayPal or not fulfilled.
We are here to make sure you get the right service, please reach out to us at support@trackipal.com with any questions.

Regards,
TrackiPal Team