Increase customer confidence
Proactive shipping notifications and a branded tracking page show that you're aware of your customers' needs.
Optimize your customer support
Automate an entire category of customer support requests ("Where is my order?") with TrackPack so you can focus on growing your business
Gain shipment visibility
Gain clarity over all your package whereabouts using our Package Dashboard so you can quickly address incidents as they arise
About TrackPack ‑ Order Tracking
Instill confidence in your customers and save valuable time by using TrackPack to proactively keep your customers up to date on their order whereabouts. TrackPack is a package tracker, order tracking page generator, and notification system that provides you an all in one solution to keep you and your customers informed.
TrackPack is integrated with over 70 carriers across the globe and we're always adding more.
TrackPack gives you the option of sending shipment notifications via email and SMS (SMS is US and Canada only for now). Notification templates ensure that notifications are dynamic and speak your brand.
Fine grained shipment updates
TrackPack tracks against 9 possible shipment statuses and lets you send notifications for the ones you want.
TrackPack makes getting up and running fast and easy without making any compromises. There’s no need to fiddle around with complicated Domain Name System (DNS) settings to have TrackPack start sending email on your behalf. We’ll send you a confirmation email to verify ownership and after that you’re ready to go. If you prefer a more traditional email configuration with DNS setting updates, we’ve also got you covered.
Order Tracking Page
TrackPack will instantly generate an order tracking page that’s informative, beautiful, and brandable. You can customize it to your liking and add promotional images to drive customers back to your store.
Simple, honest pricing
TrackPack charges a low base fee and for each package tracked and SMS notification sent. There’s never a need to commit to a more expensive tier of pricing as your business grows.
You can configure which carriers TrackPack should look for and which ones to ignore. This way you can have TrackPack run alongside another tracking app or system if desired.
Pricing 30-day free trial
$0.05 / package (100 free packages a month); Separate charges for SMS notifications (Click "See all pricing options")
SMS + Email notifications
Order tracking page
Limited to 20 packages tracked a month
Limited to 20 tracked packages per month
Order tracking page
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Their support went the extra mile in helping me get onboarded and answer my questions. There are lots of features but the simple interface makes it easy for someone like me to easily use different parts of the app.
Made With Meow
I've tried a few different tracking apps so far, and this one takes the cake. Super intuitive interface for seeing the statuses of all my packages in one place. Onboarding and getting my shipping notifs up and running was a breeze. Plus, customer service was top-notch -- quick and thorough responses to all my questions. Highly recommend!