Overall rating Based on 162 reviews
Stay away from this app.
It broke your default tracking method of Shopify, redirect your customers to their tracking page whenever the customers click to the tracking number in their order status page. Then customers have to fill in their email and order number, which sucks, they will collect users' data.
Moreover, even when customers filled in their orders' information, no tracking information found.
I repeat, stay away.
thank you for your feedback and sorry for misunderstanding regarding Trackr app services. Please let us explain that many Shopify merchants asked for the possibility to insert tracking url on order status page in order to guide their customers to the store’s website tracking page for customers convenience. That customers could easily check their order status on shops website's whenever they want and not be redirected to the pages of different carriers.
Trackr app, as many tracking apps, create possibilities for shop’s customers to track their orders either entering order ID&Email or Tracking number. Merchants have possibility in Trackr admin panel to use both these tracking options or leave just one - according to stores individual needs.
We would like to emphasise that Trackr app strictly follows GDPR requirements regarding customer data management. And we use only those customers data that are necessary to provide tracking services. Also when app is uninstalled - all shops customers data are deleted from the app after 48 hours following Shopify GDPR policy rules: https://help.shopify.com/en/api/guides/gdpr-resources
In tracking history we see many successfully tracked orders on your store. So it’s really painful to read about “no tracking information found” in your review.
Sorry once again for this experience.
there is a problem with the application.
it's not working right now i have a serious problem with my customers
Dear Splendid Queen,
Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap.
Please let us know if you have additional questions or are facing some problems: we'll be here to help - firstname.lastname@example.org
kind regards -
Impossible to select carrier.... useless and waste of time
Impossible de choisir les transporteurs donc c'est juste une perte de temps
Hello, TWS équipement,
Thank you for your message to us. Trackr app supports more than 900 carriers all over the world. Their list can be found on app’s preferences page. Trackr app automatically detects to what carrier actual tracking code belongs to. Thats why there is no need to make carrier manual selections anymore.
Our customers have possibility to test the app 15 days for FREE and decide, if it really fits their needs. We kindly invite you to test the app and if you’ll have any questions or need any help - Trackr support team is always ready to help you. Just email us at email@example.com.
Besides tracking service, Tracker includes additional features, such as: tracking info translation service, hide carriers function, customisable delivery notification emails. All of them are free.
We wish you all the best in your business and hope to see you among our customers!
cool trending club
This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.
I thought i was the only one not getting any response from the developers. At least now I know I'm not crazy.
Saw This Online
It doesn't even work.... I tried installing it over again. Clearing cookies...etc. Nothing. Can someone help me out here?
No way of cancelling my plan and it is frustrating... Sort it out and stop charging people on the backgroung!
I emailed twice to get some support with adding this app. Unfortunately I got no response nor did the app work. Uninstalled
0 stars if possible... The page keeps on loading and loading and loading that I had customers e mailing me asking about their shipment status that our tracking doesn't work and I tested it and they are correct
Atleast if you charge, make sure it works.
I have a store using this app. I’ve written to the Trackr support team numerous times about a very important issue affecting tracking on my page and they haven’t responded to any of my messages.