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This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.
This is way too expensive if you have a plenty of customers, I don't recommend. There's a lot of free tracking apps. Wish this developer consider about the pricing again.
Hello Ordicle,
Thank you for your opinion and taking your time to leave a feedback.
We’d like to notice that free tracking offering apps at Shopify usually offer very limited number of trackings - 20 or 50 / per month. So it is not always convenient for more selling stores.
Trackr annual plan offers 0,017$ price / tracking. Also additional options inside Trackr app allows store owners not to register all of the trackings they have and use tracking service even cheaper. Other apps at Shopify offering quite similar pricing (e.g. 0,015$ - 0,019$ per order tracking) ask for a monthly payment - e.g. 99 $ or 119 $.
Trackr app prices are calculated to maintain quality tracking of more than 900 couriers, to cover constant app improvement and new feature implementation we are working on everyday.
Thank you for understanding.
We wish you great successes in your business!
Trackr team
Best tracking app ever!! The cheapest you'll find, to begin with, and with the best customer support and the easiest to use!! HIGHLY HIGHLY recommend!
This app is still in testing phase. Doesn't work properly and there isn't any support at all.
j'utilise cette application depuis quelques mois car j’espérais réduire les plaintes de mes clients. Cependant, elle ne fonctionne pas bien. Chaque fois qu'un de mes clients cherche à suivre sa commande, il lui est affiché " votre commande a été expédiée". Le client se retourne vers moi pour savoir ce qu'il en est de sa commande. Je suis obligé de passer mon temps à échanger des messages d'explication. Certains me traitent même d'arnaqueur!!!
Dear Hebenino,
thank you for your feedback. We've just checked your orders status on Trackr app - currently they all are in status "Delivered" or "In Transit". If there are more orders that are experiencing problems - please let us know, we are always ready to help You solve all the issues. Our customer service can be reached over support@eoscity.com - seems lately we didn't get any complains from your side regarding the service. If you could provide concrete tracking number examples when problems appears - we'll do our best to check the situation and fix it if needed.
Looking forward to hear from you -
Have a great day -
Trackr team
This app is great. Easy setup, features that we use besides tracking - email notifications, tracking info translation. We are on trial, everything works really well, thanks for solution guys!
Amazing customer support. I had installed a few other apps but either ran into inflexible support or none at all. We are a fashion company and the branding is in the details. The support team went above and beyond to make customized changes tot heir app so that it fit on our site seamlessly. A+!
Trackr is working so well. The support is great after the installation. It didn't work properly at the beginning. The support reacted so fast and trying so hard to make the app work on my website.
I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars
Hello Pique Ambiance team,
As per our conversation, we are sorry you had trouble canceling the plan and we are happy that the plan was canceled without issues.
The plan canceling on Shopify stores by default is uninstalling the application.
Please do not hesitate to contact us if you have any further questions.
Best wishes,
Trackr team
it's 0 star review from my side not 1 star review because shopify said give minimum 1 star.Very very worst support. I am very disappointing. Truly very worst support.