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Muy buena atención al cliente por parte de Marius!!
Todo solucionado!!
Bonjour, J'ai reçu mon colis en avance, ce qui en soit est une bonne nouvelle mais le hic c'est que sur votre application, mon colis est encore en cours de transit du coup, je n'ai pas reçu le mail de validation comme quoi mon colis est bien arrivé... je souhaiterais avoir une explication de votre part merci.
Hi, thank you for the feedback.
The problem is that Cainiao, which is an official tracking system for Aliexpress, also doesn't have an update about the delivered package.
In this occasion we collect tracking information from Cainiao because it works well with Aliexpress shipments and because of the fact that the last checkpoint has not yet been updated in Cainiao system, Trackr aslo doesn't show that update.
Anyway, we have a solution for you and I reached out about it via email. Looking forward to hear from you.
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Salut, merci pour les commentaires.
Le problème est que Cainiao, qui est un système de suivi officiel pour Aliexpress, n'a pas non plus de mise à jour sur le colis livré.
À cette occasion, nous recueillons des informations de suivi auprès de Cainiao car cela fonctionne bien avec les envois Aliexpress et en raison du fait que le dernier point de contrôle n'a pas encore été mis à jour dans le système Cainiao, Trackr n'affiche pas non plus cette mise à jour.
Quoi qu'il en soit, nous avons une solution pour vous et je l'ai contactée par e-mail. J'ai hâte d'avoir de vos nouvelles.
A bunch of my customers' orders tracking information is inaccurate or unavailable for no reason at all! USPS is the carrier for all the packages so Trackr randomly chooses which packages not to show accurate tracking info for. Please reach out to me to resolve this issue! Very frustrating!
Update:
Dear Furever Love Club,
Developers already made the fixes, we informed you by email. Please check if everything works smoothly on your side.
kind regards -
Trackr team
Hello Furever Love Club,
Our team has noticed that in some cases USPS codes were having wrong statuses for some codes and we informed the service provider. Our developers are already working on a solution. Those cases will be fixed in the nearest 1 - 2 hours. We have contacted You by email and will update You once again. Thank you for understanding .
Trackr team
This app was working fine on my shop and after a few months stop working now is saying orders not found, I try contacting support but not help from them at all.
Great app and looks really professional, however I would suggest that a loading symbol is added whilst the current tracking status is loading. Otherwise it comes up as pending and customers who ordered a while ago get angry because they don't realise that they have to wait for the tracking to update. Once this is done, it will definitely be a 5 star app!
This app works perfectly! Very happy with it... and I am even more impressed with the level of support they offer on the back end. Extremely helpful with the questions I had about setting it up correctly.
thank you
So far so good, highly recommended and works a charm. Can't say enough, just get it.
One question only: what's the second-last status (pick-up) meaning? Shouldn't it be something like "out for delivery"?
Great app! Works well and support is solid, they are very helpful.
Bonne application, s'intègre bien au site, prenez le temps de bien configurer les prestataires postaux.
This app is still in testing phase. Doesn't work properly and there isn't any support at all.