Trackr: Track, Order Tracking , 186 avis
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Par note
The support is second to none. Trackr's app developers will go above and beyond to make extensive (and meticulous) customizations so that this app integrates seamlessly with any theme. (I have now used this for many sites and each time am amazed by the level of support). The app is a wonderful feature to have on a site as it allows all customers –including those who have not set up an account– to easily track their packages... a great customer service feature to have but also one that pulls people in back on to your site! Overall, A+++
The hardest thing about Trackr app is clicking the button to install it. That's is how easy it was to have an efficient app that you and your customers will appreciate. Trackr runs your parcel tracking, you run your Shopify store. Too easy.
Best tracking plugin for your money hands down! I used to use other tracking apps that did the job, but was very limited in design and tracking volume.
I used this app before and its was good, never faced any issue until now, Since a week customer tracking status do not change. It stays in "waiting". This causing lot of trouble to our customer service.
The worst is that is thaty even if we message Trackr , they even not replied, and hte problem is still not solved
Dear Easy Shape Maker,
The problem is related to cjpacket carrier - they are facing technical issue providing tracking information to third parties, including Trackr app. Though on their website info is shown. We hope Cjpacket will solve their technical issues and tracking codes will get back to normal. But for this period our developers are already working on implementing temporary special solution in Trackr app - that customers during this problematic period could find cjpacket tracking no. updates. We'll send you an email, hope in 1-2 hours, when developers will finish their work.
thank you for understanding and we truly apologise for inconvenience you are experiencing.
Trackr team
0 stars if possible... The page keeps on loading and loading and loading that I had customers e mailing me asking about their shipment status that our tracking doesn't work and I tested it and they are correct
Atleast if you charge, make sure it works.
It never worked, this was a waste of money and time
App works well. We had quite a few orders that were tracked without a problem and some that had questions about, but the support helped us and everything works now! They’ve also helped me set up everything and took time to answer all the questions I’ve had.
The app is very great ! You could set up the design (colors, titles,...). It looks great on the shop, very professional.
The support of the app is really kind and reactive and answer quickly to any questions.
Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there.
This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5
Hello Precovery Team!
I'm sorry that you have experienced difficulties with text editing on the Trackr page.
Let me inform you that the problem had been fixed about 12 days ago even before this review was left.
Please check if it works for you and let us know if it fits your needs or not via support@parceltrackr.com.
Our Team are looking forward to your reply!
Thank you :)
i used to had access to lots of options of customizations. now all i can do is translate the app. lame!