Note globale
4
Nombre d’avis par note
  • 67 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 5 % des avis sont des avis à 2 étoiles
  • 19 % des avis sont des avis à 1 étoiles
6 janvier 2024

90% of orders do not get tracked. Every time I had to contact support which told me the supplier had to update something. Everytime almost! For Dropshipping is this not a really good approach. I could have flush the money in the toilet then at least I would have some kind of satisfaction with it.

PILAGA
Allemagne
9 mois d’utilisation de l’application
Shark Byte, Inc a répondu 7 janvier 2024

Hi PILAGA!

Please accept our sincere apologies for such a situation occurred. All the tracking numbers for your store has been updated already.
We've contacted you regarding this issue, but didn't get a response yet.
Could you please check our email or get back to us again using this email address support@parceltrackr.com or Live chat?

Thank you in advance!

Kind regards,
Trackr team

Modifié le 12 octobre 2023

APP IS . DOES NOT WORK! CANT TRACK ANYTHING

Precisiondecals
États-Unis
Presque 2 ans d’utilisation de l’application
28 août 2022

Used this app for months and then they decide to release a new update where half of the features of the app are broken. The update should make things better, instead it has ruined the entire system I already had in place and I have spent hours trying to fix these problems. Awful.

SwiftStyling
États-Unis
11 mois d’utilisation de l’application
7 mai 2017

This app is still in testing phase. Doesn't work properly and there isn't any support at all.

Magentaclothing
Panama
9 mois d’utilisation de l’application
Modifié le 25 mars 2020

I used this app before and its was good, never faced any issue until now, Since a week customer tracking status do not change. It stays in "waiting". This causing lot of trouble to our customer service.
The worst is that is thaty even if we message Trackr , they even not replied, and hte problem is still not solved

Easy Shape Maker
France
8 mois d’utilisation de l’application
Shark Byte, Inc a répondu 26 mars 2020

Dear Easy Shape Maker,

The problem is related to cjpacket carrier - they are facing technical issue providing tracking information to third parties, including Trackr app. Though on their website info is shown. We hope Cjpacket will solve their technical issues and tracking codes will get back to normal. But for this period our developers are already working on implementing temporary special solution in Trackr app - that customers during this problematic period could find cjpacket tracking no. updates. We'll send you an email, hope in 1-2 hours, when developers will finish their work.

thank you for understanding and we truly apologise for inconvenience you are experiencing.
Trackr team

13 septembre 2018

0 stars if possible... The page keeps on loading and loading and loading that I had customers e mailing me asking about their shipment status that our tracking doesn't work and I tested it and they are correct

Atleast if you charge, make sure it works.

soCheap
Canada
8 mois d’utilisation de l’application
13 juillet 2018

It never worked, this was a waste of money and time

Picnic Company
Nouvelle-Zélande
8 mois d’utilisation de l’application
Modifié le 20 mai 2017

If you're using e-packet or China EMS you will get many many expired tracking numbers with this system. We've gotten many chargebacks simply because the tracking doesn't update properly. Would recommend Tracktor since so far our expired tracking issues have been resolved.

Boho Wild Boutique
Canada
8 mois d’utilisation de l’application
11 décembre 2019

there is a problem with the application.
it's not working right now i have a serious problem with my customers

Splendid Queen
Espagne
7 mois d’utilisation de l’application
Shark Byte, Inc a répondu 11 décembre 2019

Dear Splendid Queen,

Trackr app had temporary technical issue, but it's already solved. We've checked your tracking page - it's working. We are very sorry for this inconvenience, we did our best to fix it asap.
Please let us know if you have additional questions or are facing some problems: we'll be here to help - support@eoscity.com

kind regards -
Trackr team

24 février 2017

Terrible support, and app doesn't work. Doesn't automatically update Shopify's tracking URL so all tracking link from customer's shipping email goes to a 404 page.

Oz Spinner
Australie
7 mois d’utilisation de l’application