Trackr ‑ Track Order & Returns , 186 条评论

Even though my issue couldn't be solved, since the feature I was looking for is yet unable to achieve, I really appreciate the good customer care they provided to me. Fast responses and actually going after the issue I explained I had.
I have not measured the app's work in my live store yet, all this 5-stars is just particularly regarding the customer service.

The app does what it promises - order tracking info is easily available to customers.
We had some problems with the initial setup but Marius offered an outstanding support to make sure the app runs smoothly on all our shops.

Great App so far. Appreciate it. It's easy and can be translated. Amazing work!

Terrible support, and app doesn't work. Doesn't automatically update Shopify's tracking URL so all tracking link from customer's shipping email goes to a 404 page.

I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars

Ok app but it is sincerely lacking in the support that you can get from them.
I have written them over 6 times and asked them to place a text in the center right above the tracking window.
They have placed the text there but it looks horrible since it isn't centered and doesn't have any margin or padding from the sides of the window.
I have asked them repeatedly to fix it but I have not heard anything back and the issue is still there.
This app is good when it works but as it doesn't do that for us I'm forced to give them 1/5

Muy buena atención al cliente por parte de Marius!!
Todo solucionado!!

This is a great app. It's easy to use and my customers love it, I highly recommend it to anyone, who's running an online store where customers would greatly benefit from and appreciate being able to track their items. I experienced some minor issues during the set up process of the Trackr app, where I had to place the Trackr link into my "track order" page. For some reason, the Trackr link wasn't working. However, I contacted the Trackr customer service. They got back to me very quickly. I was helped by Justas who was very helpful and resolved the issue no problem. Thank you!! :)

there is a problem with the application.
it's not working right now i have a serious problem with my customers

The application is really well done. I want to report that I had a need and the development team helped me in no time. good guys