Trackr ‑ Track Order & Returns , 186 則評價
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Hello, I am trying to get support tickets resolved, but I got this message : "A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
support@supportvertex.zendesk.com
(ultimately generated from support@eoscity.com)
High probability of spam" what is your support email and how I can contact you, I am concerned that you will not support if I have any questions. Please respond. Thanks.
Hello, Gemini Charms,
Thank you for contacting us!
We are very sorry that you experienced this problems with the emails, but could you please check - maybe our letters were directed to your spam folder?
Because we successfully got all 3 your messages: the 1st one on Monday (April 1st) and provided you with the answer the same day (11:53 from support@eoscity.com, signed by Mirjam to your email, which starts ch...@..).
Another letter from you we got today - and already provided the answer.
The 3rd was a review.
It seems that we don't experience email delivery problems, cause we receive questions and provide answers to other customer's inquiries successfully these days.
In order to double check we'll contact you from one more additional email.
Sorry once again for the inconvenience, you've experienced.
Kind regards -
Trackr team
Used this app for months and then they decide to release a new update where half of the features of the app are broken. The update should make things better, instead it has ruined the entire system I already had in place and I have spent hours trying to fix these problems. Awful.
This is a great app with easy-to-use features for my customers. The support from the app developers is on point. They were so diligent in communications and follow-up.
i used to had access to lots of options of customizations. now all i can do is translate the app. lame!
I love the design and look of the app but it does not work for me! All me tracking numbers show as pending despite them being regularly updated by the courier. Also, I can't see any way of contacting them about the issue.
Dear Paraphonealia,
We've checked your orders situation: you have 6 pending orders at the moment. All other have status "In Transit" or "Delivered". There are a lot of successfully tracked code paterns "SF...." on your account. It means that currently "Pending" "SF..." codes will be updated soon as well.
We kindly would like to pay your attention that when new code is entered into tracking system, it takes a bit of time to get information via API from tracking info providers.
Regarding contacting Trackr support - on a Tracker app admin page, on the right corner there is "Leave a message" contact window. Please use it for contacting us. Or simply just email us at support@eoscity.com.
And will be there to help you.
kind regards -
Trackr team
Great app! Highly recommend.easy to set up, beautiful interface, fast customer support service. 5 stars.
A great app at a very fair price!
The support is second to none. Trackr's app developers will go above and beyond to make extensive (and meticulous) customizations so that this app integrates seamlessly with any theme. (I have now used this for many sites and each time am amazed by the level of support). The app is a wonderful feature to have on a site as it allows all customers –including those who have not set up an account– to easily track their packages... a great customer service feature to have but also one that pulls people in back on to your site! Overall, A+++
The hardest thing about Trackr app is clicking the button to install it. That's is how easy it was to have an efficient app that you and your customers will appreciate. Trackr runs your parcel tracking, you run your Shopify store. Too easy.
Best tracking plugin for your money hands down! I used to use other tracking apps that did the job, but was very limited in design and tracking volume.