Trackr ‑ Track Order & Returns , 186 則評價
調整搜尋範圍
-
根據評分
Amazing customer support. I had installed a few other apps but either ran into inflexible support or none at all. We are a fashion company and the branding is in the details. The support team went above and beyond to make customized changes tot heir app so that it fit on our site seamlessly. A+!
Trackr is working so well. The support is great after the installation. It didn't work properly at the beginning. The support reacted so fast and trying so hard to make the app work on my website.
it's 0 star review from my side not 1 star review because shopify said give minimum 1 star.Very very worst support. I am very disappointing. Truly very worst support.
I used the app to help my customers track their items. Thought it was a good feature to have however it was not really used. One thing I dislike is how complicated it is to cancel the subscription. There is no button or even a section on how to cancel even in the FAQ's. I think it a very big oversight on the developers behalf to not have the option to cancel subscription with ease. hence the two stars
Hello Pique Ambiance team,
As per our conversation, we are sorry you had trouble canceling the plan and we are happy that the plan was canceled without issues.
The plan canceling on Shopify stores by default is uninstalling the application.
Please do not hesitate to contact us if you have any further questions.
Best wishes,
Trackr team
Muy buena atención al cliente por parte de Marius!!
Todo solucionado!!
App has been charging me monthly even after I installed the app. I just realized this. Please refund me the amount!
Hello TheBelleBeauty,
We checked your payment situation: the monthly charge was generated automatically by Shopify billing for previous period after you re-opened the store and Trackr app was still installed. There is no problem to issue the refund in such situations :). We already asked Shopify support for a refund and added you CC in the request letter.
have a great day!
Regards -
Trackr team
[2020 05 19]
___
UPDATE. You should have received a reply from Shopify about refund confirmation (it will require few days to reach bank account though).
Shopify also confirmed that Trackr DID NOT charged your card after uninstalling:
And to confirm your earlier question: you are correct to believe that once an app has been uninstalled it cannot continue to bill the account. However, a final invoice may be issued for an app if uninstalled mid-way during a billing cycle. If your customer has any concerns about this, you can always invite them to reach out to us directly and we can confirm this on our end as well.
Thanks Tracker team for supper fast response to my questions. Good app and I can recommend it to all shop owners with drop-shiping!
Your App Disable Twice on me already, I guarantee it won't happen again, deleting.
Most of the time the result of tracking is pending whereas the official tracking site, e.g. USPS, is updating regularly. The only time I got a real result is when the item has been delivered to client. Rest of the time, the pad setting of the app looks weird and got the clock thing freezing. I've been using it for 2 months, and i'd say it only works 5% of the time.
Dear Dealz2offer,
thank you for your feedback. Sorry for not the best experience with Trackr app. At the moment few tracking codes that you've been testing on our app are showing up to date information. We are doing our best to provide qualitative service, but technical issues arise from time-to-time and we try to solve them ASAP. Currently due to COVID-19 situation in the world many tracking service providers and carriers have much more issues to solve, related to information updates, parcels delivery times, etc.
Thank you for understanding.
kind regards -
Trackr team
Good app with a nice look and a really good support! Support replies directly and helps you with everything and explain in details. Recommend it.