整體評分
4
各級評分數量
  • 67% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 5% 的評分為 3 顆星
  • 5% 的評分為 2 顆星
  • 19% 的評分為 1 顆星
2019年4月3日

Hello, I am trying to get support tickets resolved, but I got this message : "A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@supportvertex.zendesk.com
(ultimately generated from support@eoscity.com)
High probability of spam" what is your support email and how I can contact you, I am concerned that you will not support if I have any questions. Please respond. Thanks.

Gemini Charms
美國
使用應用程式 接近4年
Shark Byte, Inc 已回覆 2019年4月3日

Hello, Gemini Charms,

Thank you for contacting us!
We are very sorry that you experienced this problems with the emails, but could you please check - maybe our letters were directed to your spam folder?
Because we successfully got all 3 your messages: the 1st one on Monday (April 1st) and provided you with the answer the same day (11:53 from support@eoscity.com, signed by Mirjam to your email, which starts ch...@..).
Another letter from you we got today - and already provided the answer.
The 3rd was a review.

It seems that we don't experience email delivery problems, cause we receive questions and provide answers to other customer's inquiries successfully these days.
In order to double check we'll contact you from one more additional email.
Sorry once again for the inconvenience, you've experienced.

Kind regards -
Trackr team

編輯時間:2019年4月2日

Like the app design and concept but felt that it could be better if the tracking provided images of our shipped products for a much better customer visualization and experience.

Would be even more perfect if the email template could be customisable such that we could include our shop logo in email notifications as well as auto-inclusion of shipped product images and perhaps a test email function so we could see how customers would receive our emails.

So Not Size Zero
新加坡
使用應用程式 大約2年
Shark Byte, Inc 已回覆 2019年4月2日

Hello, So Not Size Zero,

Thank you for your feedback! Trackr app has "Delivery notification emails" customisation possibility: please find it in Trackr app preferences - it's called "DELIVERY UPDATE EMAIL SETTINGS". Merchants can choose emails's background and text colour, link colour, font type, insert company logo (different positions and sizes), personalisation, insert company domain, support email, make other necessary header and footer customisations.
And on the top right corner of this service there is a "View email preview" option to check all customisations, before setting email live.
Hope this information will help you create beautiful and customised delivery emails for your customers!

Have a nice day -
Trackr team

編輯時間:2019年3月11日

The app is ok. Could be much better, the graphics are not very polished and the ability to use the store's fonts is a must. Also tracking for older orders. How does the notification emails for customers look like? Show us and let us customize them.

ACERUX™
美國
使用應用程式 大約2年
Shark Byte, Inc 已回覆 2019年3月10日

Hello, Acerux,

Thank you for your valuable feedback! Trackr app takes fonts automatically from shop's theme usually. If some little adjustments are needed - let us know. Regarding older orders - they are tracked unless they already have status "delivered". If something was not tracked - let us know "Order ID+Trackgin no" combination. Notification emails' - we've sent you an example of this letter today and we are glad to inform, that our dev's are working on possibility for shop's owners to do customisation of this letter. This new feature should be implemented in a couple of weeks. Hope it helps. And thank you for using our services!

2017年6月11日

i used to had access to lots of options of customizations. now all i can do is translate the app. lame!

Loja Izi
巴西
使用應用程式 接近2年
2018年6月23日

I have not fully tested the application yet, I just installed it

Tecno Moda Hn
宏都拉斯
使用應用程式 3個月
2019年7月20日

Why it still shows package is in China if I selected "Hide Carriers"? Please let me know. Looking forward for your reply.

My Cervical
英國
使用應用程式 大約1個月
Shark Byte, Inc 已回覆 2019年7月21日

My Cervical,

Thank you for your question. We will be more that happy to take a deeper look and solve the issue.
Could you please check, if you got our support email on July 20th (sent from support@eoscity.com) with additional questions about the situation? If not - we kindly ask to check a spam folder.

We hope to solve this issue ASAP after your reply.

kind regards -
Trackr support

編輯時間:2018年10月20日

I dont know why but for me the app was not working. But everything was easy to install.. Also the support are quick and easy to contact.

ALL U CAN WEED
加拿大
使用應用程式 28天
編輯時間:2020年3月26日

The app keeps asking for a revieuw, even if i click on the option i dont have time to write a revieuw. The app delete al my translations..

VacuFoods™
荷蘭
使用應用程式 15天
Shark Byte, Inc 已回覆 2020年3月26日

Hi. Thank you for your feedback. I'll be looking forward for a reply to an email I sent you. I'm sure there is a way we can solve the unusual issues.

2021年8月18日

I have just signed up for the yearly plan but am in trial stage. The App was set up quickly even though I found the dashboard a bit cumbersome. After chatting with support by email I have discovered there is no management dashboard where I can see all orders and their status. This is a real issue for me and I can bot believe that a paid app does not have this. I am not sure how the app will work and how customers will get their notifications etc. I might have to uninstal but will see how it goes for now

Lifestyle Travel Trading
澳洲
使用應用程式 1天
Shark Byte, Inc 已回覆 2021年8月18日

Hello Lifestyle Travel Trading,

Thank you for your feedback. We have dashboard implementation on the app’s development plan. For now we provide 15 days Free trial, which helps to evaluate how app is performing, also - very attractive pricing. If you need any help or have questions regarding app set up or performance - our support team is always ready to help. Please email us at support@parceltrackr.com.

Kind regards -
Trackr team

編輯時間:2021年3月11日

This wasn't exactly what we were looking for. So we deleted the app. After a few days, Eoscity refunded the $48 annual subscription.

ExcellentSupply.com
美國
使用應用程式 29分鐘
Shark Byte, Inc 已回覆 2021年3月6日

Hi! Thank you for you feedback. Please let me to explain that the free trial wasn't activated because it was a second time the app is installed on the store. The first time, the trial was issued July last year. A new user can see that free trial is offered before approving a payment but I explained the Shopify billing process by email. I hope we can discuss the situation further. I also issued the refund for unintended payment.