I love the design and look of the app but it does not work for me! All me tracking numbers show as pending despite them being regularly updated by the courier. Also, I can't see any way of contacting them about the issue.
We've checked your orders situation: you have 6 pending orders at the moment. All other have status "In Transit" or "Delivered". There are a lot of successfully tracked code paterns "SF...." on your account. It means that currently "Pending" "SF..." codes will be updated soon as well.
We kindly would like to pay your attention that when new code is entered into tracking system, it takes a bit of time to get information via API from tracking info providers.
Regarding contacting Trackr support - on a Tracker app admin page, on the right corner there is "Leave a message" contact window. Please use it for contacting us. Or simply just email us at email@example.com.
And will be there to help you.
kind regards -
j'utilise cette application depuis quelques mois car j’espérais réduire les plaintes de mes clients. Cependant, elle ne fonctionne pas bien. Chaque fois qu'un de mes clients cherche à suivre sa commande, il lui est affiché " votre commande a été expédiée". Le client se retourne vers moi pour savoir ce qu'il en est de sa commande. Je suis obligé de passer mon temps à échanger des messages d'explication. Certains me traitent même d'arnaqueur!!!
thank you for your feedback. We've just checked your orders status on Trackr app - currently they all are in status "Delivered" or "In Transit". If there are more orders that are experiencing problems - please let us know, we are always ready to help You solve all the issues. Our customer service can be reached over firstname.lastname@example.org - seems lately we didn't get any complains from your side regarding the service. If you could provide concrete tracking number examples when problems appears - we'll do our best to check the situation and fix it if needed.
Looking forward to hear from you -
Have a great day -
Fit At Home
you cannot use it for 2 different websites
it synchronizes the settings, while you want to use different logos and texts
Thank you for the review. Although, 2 Trackr apps on different websites should be completely separate. Could you check if issue persists if you logout from one store while working on another please? I also emailed you so will be waiting for your reply. :)
NOT WORKING, NO RESPONSE, DO NOT recommend,
didn't work. no support response