Trackr: Order Tracking UpSell

Initially Worked Well, But Ongoing Technical Issues Over Recent Months

We used Trackr for long time and initially it worked fine without any problems. However, over the last couple of months we experienced ongoing technical issues that were never fully resolved despite multiple support interactions.

The main problems we faced were incorrect map locations showing our packages shipping from Thailand and the USA instead of Athens, Greece, where we actually produce and ship from. We also had recurring issues with tracking statuses not updating properly, showing orders as pending even after they were delivered.

For our business, this was particularly damaging. We are a SLOW FASHION brand that produces locally in Athens, and our entire brand positioning is built on Greek craftsmanship and local manufacturing. When customers see tracking maps showing their orders coming from other countries, it completely undermines our credibility and makes it appear we are not honest about our production location.

We reported these issues multiple times over a three month period. Support was always polite and responsive, repeatedly assuring us that their dev team was working on permanent fixes and that the issues would not happen again. Unfortunately, the same problems kept recurring with nearly every shipment. Each time we had to manually contact support to correct individual tracking entries, which defeats the purpose of paying for an automated tracking solution.

Eventually, we also received a Shopify notification that the app needed updates to support new Markets functionality. When we reached out about this, we received no response.

We gave Trackr multiple chances and clearly communicated how critical these issues were for our brand reputation, but after months of broken promises, we had to switch to a different solution.

The support team deserves credit for being responsive and professional, but they were ultimately unable to resolve the technical problems. For brands where accurate location data is essential particularly for local production, ethical fashion, or SLOW FASHION businesses I cannot recommend this app based on our recent experience.

Worked good now 500 server error everytime we want to open the app or customers want to track. Fix ASAP this is a serious issue

This is a great app for my store, my customers can easily write their order number to check their status which minimizes my customer support and is easily navigable.