Trackr Order Tracking

Trackr Order Tracking

by Vertex LV

Let Your Customers Track Orders at lowest price-$0,02/tracking

4.2 of 5 stars(203 reviews)

Tracking details on your store

Customise your tracking page with a few clicks. Your customers will find their packages on an user-friendly page instantly.

Customer email notifications

Save your time from lots of questions about package location. Your customers will be notified after each delivery status update.

Real-time tracking information

Let your customers know where their packages are. Trackr app works with more than 900 carriers worldwide.


About Trackr Order Tracking

Stop the avalanche of nerve-wracking emails from customers asking where their order is! This order tracking app will make your life and the life of your customers a lot easier.

Features:

Real-time information from over 900 Couriers.

We collect data from hundreds of different carriers to provide your customers with the most recent and detailed information about their order.

Seamless integration with your existing website.

Trackr app is smoothly embedded into any of your Shopify stores. You can adjust the colours or style to match the template design.

Customers can find their order information themselves and get an email notification when the shipping status changes.

They will no longer send you numerous emails asking where their order is. Each customer can check their order delivery status any time at your store or opt in for automated email updates whenever the status of the order changes.

Possibility to customise delivery notification emails.

You can do customisations according to your store design and other needs: insert company logo, adjust text and background colours, make delivery notification letter more personal - adding customer's name to it. Possibility to insert shop's website link and email if needed.

Tracking info translation service.

We will translate tracking checkpoints information into your selected language: English, French or Spanish. And provide tracking information for the shop's customers. This is needed when for example - your customer's don't understand Chinese language. If you want to see original tracking language, simply disable this service.

Trackr app keeps your customers informed and calm about the order. The app saves you a lot of time and prevents order-generated anxiety.

Integrates with

  • ePacket China EMS,
  • China Post,
  • USPS,
  • Fedex,
  • Royal Mail,
  • Aliexpress Standard Shipping

Media gallery

Support

Pricing 15-day free trial

See all pricing options
Monthly

$9/month

  • 15 Days trial, 200 FREE trackings included

  • 400 tracking requests (just $0,02/tracking request)

  • Email notifications

  • Tracking info translation

Annual

$4/month

billed at $48 once per year

  • 2800 tracking requests (just $0,017 / tracking request)

  • Email notifications

  • Tracking info translation service

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (8)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    16% of ratings are 1 stars

Most recent reviews

Paraphonealia

I love the design and look of the app but it does not work for me! All me tracking numbers show as pending despite them being regularly updated by the courier. Also, I can't see any way of contacting them about the issue.

Developer reply

June 5, 2020

Dear Paraphonealia,

We've checked your orders situation: you have 6 pending orders at the moment. All other have status "In Transit" or "Delivered". There are a lot of successfully tracked code paterns "SF...." on your account. It means that currently "Pending" "SF..." codes will be updated soon as well.
We kindly would like to pay your attention that when new code is entered into tracking system, it takes a bit of time to get information via API from tracking info providers.
Regarding contacting Trackr support - on a Tracker app admin page, on the right corner there is "Leave a message" contact window. Please use it for contacting us. Or simply just email us at support@eoscity.com.
And will be there to help you.

kind regards -
Trackr team

SleekPicks

Very impressive app for order tracking. Looks like well build and with fair pricing. I would want to have more customisation for tracking page and hope team reads this review and plans on such updates :)

Developer reply

June 5, 2020

Hello SleekPicks,

Thank you for your kind review, it really inspires our team! Regarding tracking page customisations - certain customisations are already available, like possibility to choose main elements colour (progress bar, buttons, etc.),
background, title, buttons text colours, padding options, add sellers message. Regarding more specific customisations please contact our support@eoscity.com and we'll be glad to help if it will be technically possible.

Have a great day!
Trackr team

Lume Light

Wonderful solution for any merchant! Let your customers see their orders exactly were they are and spend less time on support! Thanks for the app and recommend!