Tracktor Order Tracking
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i love it
Thanks for the 5 stars, we appreciate it!
GREAT
Thanks for the review, we're really glad you're enjoying Tracktor!
App was not tracking all our orders. We shipped over 200 orders and it only had 24 in its system.
We're sorry that this happened; that's definitely not the experience we want for you or your customers when using the app. Please reach out to our support, and our team will be happy to get it sorted quickly.
We had constant order issues with orders not tracking properly. It was also extremely slow, overall we had to move over to another platform because the experience for our customers wasn't great.
We're sorry to hear about this! Tracking delays can really impact the customer experience. Please reach out to our support, and our team will be happy to look into what happened.
I used this app since my store opened, and it works great. Easy to track, analyze, integrates in sec.
I recently changed my store theme, and it had some issues on the display within the tracktor page, and their support replies quick and solved my problem with a helpful manner and speed.
Does exactly what I need and more. Pricing is reasonable compared to a few others I checked
- Simple easy to use order status page that customers can self serve and view their shipment details. I was also able to integrate the order status link in the fulfilment email which goes to customers.
- Fulfillments and status page lets us quickly glance through and see if any orders haven't been delivered. A good way to check for follow ups and escalations with the delivery partner
- Mission control also gives a nice view of average delivery speed and where there have been exceptions
This app is very useful for my store and saves me lots of time answering WISMO emails. My store sells customized pet id tags and lead time is 1-2 weeks so more often than not customers may want to know how long it is before the order is ready to ship. It allows me to create a number of statuses between 'order received' and 'order ready' so customers can keep track on the progress. Their customer support team were also very quick to respond to my request for help with configuring the app.
My sales are very slow for the moment at Retail Galore Store Shop, BUT, I can say that the Tracktor app is working beautifully and is my top choice for order tracking. It has a very attractive, beautiful appearance on my site and works really well! Customers are very happy with it as am I.
THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.
We have always honored any legacy billing for all merchants.
For our current plans which offer more flexibility, there is a per order charge. Shopify billing practices are to process usage charges every 24 hours and individually list charges on the invoice. Your monthly Shopify invoice will include one total usage charge and a subscription fee.
If you have any additional questions please don't hesitate to reach back out to our support team.
-Annette (Director of Customer Success)
This has been our go to app for tracking. The integration is flawless and the support is phenomenal. Highly recommend!
www.bluelavaclothing.com
