Tracktor Order Tracking

Tracktor Order Tracking

Avis (743)

Note globale
4,8
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
29 avril 2019

Absurd! Does not work, overpriced, worst customer service, and charges multiple times forcefully during a month period but states billing is once every 30 day cycle!

smilezonly
Canada
3 mois d’utilisation de l’application
Modifié le 30 novembre 2017

This app has a good concept. However, updating each order - one at a time - is frustrating and time consuming. Status updates don't appear immediately and for orders shipped with UPS, it doesn't work. Removed it from our store. It's easier to answer customer requests than it is to deal with this app.

Mbkplanners
États-Unis
Environ un mois d’utilisation de l’application
16 septembre 2020

Tons of hidden extra fees. Claimed to be $6/month ended up charging me extra $5+ PER DAY!
Absolute scam far better options out there

The365SurvivalStore
Australie
30 jours d’utilisation de l’application
24 octobre 2018

Was about to upgrade to business for $29.95, which is totally fine but they have almost tripled the price now and as marketers do, giving 30% off now, on a price that has gone up 300-400%. L O L!!!. Absolute extortion and other apps will do the same for way less. Super disappointed with this app and company.

FreakyPet
Chypre
11 jours d’utilisation de l’application
7 mars 2019

I hate to leave bad reviews, but I dont know how this app has a 4.9 ratings! Support is none existent, the app doesn't work with my shop. Track simply doesn't return any info where as their competitors who offer free 100 orders per month works like charm. I contacted them and told them this but no answer was given.

Seriously guys you should up your game if you want to charge premium prices compared to other apps. Being the worst in tech and support and want to charge the highest simply doesn't work..

Bagilio
Émirats arabes unis
8 jours d’utilisation de l’application
21 janvier 2019

Constant harassment through email during the small trial

once your past the 5 orders of the trial everyone gets turned off until you upgrade ... just that was enough for me to not try any further

Natural Lice Products
États-Unis
6 jours d’utilisation de l’application
Modifié le 19 septembre 2016

Thjis app sucks and the people who sit behind it suck! Zero customer support and the app does not work on my site. They have ignored my requests to find out what the problem is. $14.99 a month? They must be out of their minds!

I'm sure after they read this review they will scramble to get something done, thus far they have done ZERO.

Oh wait, i have coin too and paying for it. Time to cancel that too!

Gearbuyz
États-Unis
3 jours d’utilisation de l’application
24 mars 2017

Doesn't work. For some orders, it doesn't show the tracking info. For the orders fulfilled in different packages, it shows only information for half of them.

Limette Swimwear
Russie
1 jour d’utilisation de l’application
10 juin 2019

Awful app! Treats users terrible. They sneakly increase your monthly billing the more people use it. So say if you have 1 customer search their order 20 times you will be charged a total of 20searches instead of just 1 for that customers. My monthly bill went from $29.99 to $199.99 overnight and they even kept billing me when I had the app uninstalled. Terrible will never download a shoppad app again and will be filing a class action lawsuit against the company.

OakHousehold
États-Unis
Moins d'une minute d’utilisation de l’application
ShopPad Inc. a répondu 11 juin 2019

Unfortunately, I think you may be commenting on a different application since your review doesn't match up with the way that Tracktor works. On the app all of the plans are priced based on the number of orders that your store receives, and all of the plans come with an unlimited number of lookups. I can see that you have trialed Tracktor in the past, but your store was only ever on our free plan, and even though our app uses Shopify billing which ends your subscription on uninstall, since you were on the free plan you wouldn't have ever been billed any amount.