Tracktor Order Tracking
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Tracktor is a nice app! There was a minor problem with the tracking page aligning correctly with the theme I used. Contacted the support team and the fixed within 24 hours - all I had to do was give them limited access to the Theme configuration. Now it looks great!
What makes Tracktor a good product is not only the web plug-in, but their wonderful staff. Keep up the awesome customer service!
Annette - Thank you!
-J
Traktor is a really great app, especially if you're just starting out. Customer support is awesome. Matt went above and beyond to help me. Tracktor also allows you to hide specific countries that packages are coming from (ie: China). Lots of great features.
Good app but very expensive, I installed the app when it first came out, but they tripled their pricing as we went into December 2018 and no email to notify us about it, I only found out when a customer said he could not track his order on here, charges per tracking, so if the same customer looks at the order 4x in one day it counts as 4 tracks. I am looking into other tracking apps on the market now.
Works really well! I love how simple it is and how well it looks. Great job and making a wonderful app.
It works pretty well out of the box and support was quite fast.
However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped.
We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue.
UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!
We are happy to hear that you had a positive experience with our support team!
All orders except for the following are considered a billable order:
Shopify POS orders
Test orders placed using the bogus gateway
Digital orders that don't require shipping
Usage charges are processed by Shopify every 24 hours based on the number of orders. With the current billing system, it is not possible to identify canceled orders.
We are very happy that you have continued to use the application and our team will be here to help if any questions come up.
Annette (Director of Customer Success)
The assistance was excellent. The helped me with all my concerns and even took control to resolve the issue
Support is great. Outstanding app. If you have any questions just reach out and they are quick to help and solve your problem.
The App works perfectly, great customer service and empathy. I would recommend this app over and over again. Thank You Tracktor.
The app works perfectly fine, and as all of the other apps from ShopPad, the customer service is perfect! Can not recommend enough.
Customer service is very quick to help you. This app works exactly as it says. It is also very easy to set up.