리뷰 (740)

전체 평점
4.8
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2024년 9월 3일

App was not tracking all our orders. We shipped over 200 orders and it only had 24 in its system.

Mr. Amari Soul
미국
앱 사용 기간 4년 초과
2020년 5월 8일에 편집됨

The tracking for me doesn't work properly. There is no automatic carrier mapping available so for each order where the tracking is not working, i have to contact the support to change the mapping manually. It's a considerable waste of time and I also have to answer emails from customers asking where their packages are. I don't understand why they can't solve this problem.

Massivebest
프랑스
앱 사용 기간 3년 초과
2021년 2월 22일에 편집됨

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.

Bijoux Medusa
캐나다
앱 사용 기간 거의 3년
답글 ShopPad Inc.개 2021년 3월 10일

We have always honored any legacy billing for all merchants.

For our current plans which offer more flexibility, there is a per order charge. Shopify billing practices are to process usage charges every 24 hours and individually list charges on the invoice. Your monthly Shopify invoice will include one total usage charge and a subscription fee.

If you have any additional questions please don't hesitate to reach back out to our support team.

-Annette (Director of Customer Success)

2021년 2월 3일

Only work for 2 orders out of many. We are using GDex, Poslaju in Malaysia. Wasted lots of our time. Spent 2 - 3 weeks going back and forth and it still doesn't work.

Take It Global Sdn Bhd
말레이시아
앱 사용 기간 1년 초과
2021년 10월 11일

I sent an email and they are slow with their support. It's been 3 days and I've received no response back about an issue with tracking translation. I would not recommend downloading this app if you are aware that the developer/author of this app will not help you.

ScentSpace
오스트레일리아
앱 사용 기간 8개월
2020년 7월 22일

So they have been charging me even after uninstalling the app. I need this fixed asap. Please contact me

PoreCleanser Pro
미국
앱 사용 기간 6개월
답글 ShopPad Inc.개 2020년 7월 23일

Hi Yohsuke,

As you uninstalled the app after the start of the billing period your subscription charge was automatically processed by Shopify. We have reached out via email to confirm that your refund request was completed.

-Annette (Director of Customer Success)

2018년 11월 4일에 편집됨

Not worth it
you get so many look ups and have to pay for them so if 1 customer checks there tracking say 10 times that 10 look ups that count towards your total.
Its not per customer it the amount of times they use it.
Items showing coming from China when posted in Australia like really

Naughty By Nature Adult Store
오스트레일리아
앱 사용 기간 5개월
2019년 6월 10일에 편집됨

Terrible! Didn't need this app for the month of June so I uninstalled it right after I got billed for the new month and requested a refund for $100. They have denied my refund so I will be taking my 3 other stores to another developers app. Don't work with these guys they will just take your money and screw you.

Amor Bear
미국
앱 사용 기간 4개월
답글 ShopPad Inc.개 2019년 8월 13일

Rafi,

We reached out via email but it seems there was miscommunication as we worked with the Shopify billing team concerning your account and your requested refund. Your refund was processed shortly after posting this review, which you can confirm on your Shopify invoice.

If there are any other questions that we can help address please do not hesitate to email us at contact@theshoppad.com

2020년 5월 24일에 편집됨

the previous version was so beautiful but the new version is ugly, give us the old one, guys.this one's a real amateur.

BLËRN
프랑스
앱 사용 기간 3개월
답글 ShopPad Inc.개 2020년 5월 25일

Hello Joemy,

We have not made any changes to the way your Tracktor page is displayed.

Our team is always happy to assist with styling questions. Please reach out to contact@theshoppad.com if you would like us to help you make any adjustments.

-Annette (Director of Customer Success)

2020년 11월 23일

There orders doesn't sync well and the customers service is bad so, my customers are not happy when they track their orders

manzanasegura
스페인
앱 사용 기간 3개월