Tracktor Order Tracking

I tried to order a product and monitor the Tracktor status. Initially I guess the tracking status indicated by Tracktor was wrong because it always showed "not yet shipped" even though the product arrived to my home. After shopify support team's investigation, the wrong status was caused by the incomplete configuration on my side. Thanks very much for support team's patience and assistance. The problem is well resolved.

customer support is awesome. I havent used this app long enough to get user experience but i believe it will be very good.

Overall, the app itself and the support have met expectations, though we haven't been using it long enough to see how it's really affected sales conversions. However, in implementing the app, we were disappointed to learn it isn't possible to utilize the shipping tracking number as part of the functionality, which seems fairly standard for Ecommerce purchases nowadays. We were told this was being worked on, but we'd like to have a more firm time frame as to when this feature may be available.

I just got the app installed waiting to test drive it with online orders.Thanks to help desk set up .

One word GREAT + Amazing customer service. Why 4 stars and not 5 then? Because at that price there are some features that are missing like:
1. Ability to send emails for custom statuses
2. Ability to see the Tracktor Order Status from "Orders" and mass update Order Status

This would make it a 5-star app

Some competitors have these features for a lower price (albeit not developed perfectly) and the difference in price is well justified given the customer service received.

I would put 5 stars if there was a possibility to hide the shipment tracking details.
My store is in French and the tracking details cannot be translated (I assume it's because they are collected directly form the carrier). So I would prefer to hide them.

Very good app, good customer support ! Really useful and modifiable but a bit expensive ! But i recommend it

We have used this app for a few months now and can truly say that this app is brilliant. Highly recommend it!! You can track the status of all your orders directly in one place!! The dashboard is BRILLANT you can filter your orders by order number, status of delivery, date etc. Before we were using Oberlo and AliExpress which was getting tedious!! I would also like to say a special thanks to Matt for his support and OUTSTANDING service. He was very professional, quick and very responsive in dealing with our queries and questions in a timely manner!!

AWESOME App!

The only thing that is missing is some analytics and data.... you can't even tell how many people tracked their orders using the app...

Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more.

The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses.

I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.