Tracktor Order Tracking

Tracktor Order Tracking

Reviews (742)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.

December 18, 2019

Honestly, I could not be happier with the choice to use "Tracktor". They were recommended to me by a community that I am apart of and I am more than pleased with my decision. It is easy to setup, however, follow the instructions or you will end up asking for help as I did. Nevertheless, without even asking for assistance, they had sent me an e-mail asking how things were going and if I was able to install it correctly in which I then asked for help. They were eager to help without hesitation and were quick to respond. Great customer service! I worked with, Abby Salvador, who was kind and genuine. The communication back and forth with her really ensured me that I made a good decision. Tracktor works so well and also looks great. Really professional and great layout. I am impressed and happy that my customers will now have an even better experience when shopping at my store as they will have the ability to check on their order directly from my site without having to go to another site. Also gives them a reason to spend time and possibly shop again! Kudos to you Tracktor and especially to Abby for her excellent customer service skills! Will definitely be recommending to others that come my way! Happy Holidays!

Obeyoley
United States
10 months using the app
November 16, 2023

Ik zou deze app wel met anderen delen omdat het goed werkt. Het doet precies wat hij moet doen.

Business Goals Royal.pro
Aruba
10 months using the app
Edited January 29, 2019

I used the app for the first time. It worked fine. After some clarification by customer service I understood the customer notification well. I love this.

Dynowin
United States
10 months using the app
November 15, 2017

I love this app! Essential for any Shopify shop! <3

Vipapier
Brazil
10 months using the app
June 28, 2019

Love the excellent support I received with installing the app. Fast and efficient service. Thank you so much! This will be a great service to my customers.

BELLADONNA
South Africa
10 months using the app
July 19, 2018

Great customer service! App works great and shows trust for my customers. Thank you

Discount Timepiece
United States
10 months using the app
April 22, 2020

Great plugin i really like how it integrates with your site and is not external.
As always great service, they helped me style the tracking page so it fits to my theme. Thanks Anh!

The Lovely Shop
Germany
10 months using the app
November 5, 2022

I used this app since my store opened, and it works great. Easy to track, analyze, integrates in sec.
I recently changed my store theme, and it had some issues on the display within the tracktor page, and their support replies quick and solved my problem with a helpful manner and speed.

Hemkonst
Hong Kong SAR
9 months using the app
July 25, 2019

Customer service is responsive and helpful. They helped to install the app and followed up to ensure it i working efficiently. I like its functionality and ease of use on my store. Recommend the app!

SSERENE
Australia
9 months using the app
March 28, 2018

Great free app. I will suggest my friends to use this.

Simblify
Vietnam
9 months using the app