Tracktor Order Tracking

Tracktor Order Tracking

Reviews (742)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.

October 14, 2019

The app looks good and the support is amazing. I still have yet to use it more and on a live page for a more detailed review:)

Icelandic Produce
Iceland
7 months using the app
March 30, 2020

I used this app to help customers track orders. I had a little trouble at first because my settings were wrong. I reached out to customer support and they literally responded within 10 seconds. I have never come across an app with a response time that fast. They also did a phenomenal job helping me. I highly recommend this app.

Active Tension
Canada
6 months using the app
April 10, 2019

L'application est vraiment sympa, avec un support très compréhensif et qualifié. Ils font un travail vraiment super et je suis content.

Amourenobjet.com
Switzerland
6 months using the app
July 8, 2015

Making tracking visual for our customers is great! I love the progress bar and map! Being able to track by order# & email is good because most people know that, but don't always know their tracking# (which is usually also a pain to type) or shipper.

After installing this app I noticed a few tweaks and suggested them to the team behind it who took it onboard and implemented them right away! Great app & support!

The Treegear Store
Australia
6 months using the app
February 14, 2019

I really like this app! It really helps us with the customer inquiries and question about orders. Highly advise!

Journey2CBD
United States
6 months using the app
January 4, 2019

Very practical app to communicate a clear and transparent shipping info to the customers. App can be integrated into existing theme structure to make a stable and professional impression.

art by life
Switzerland
6 months using the app
July 24, 2018

Great app and superb and fast help. Good job guys!!

Happyspiritual
Hungary
6 months using the app
Edited January 8, 2021

The support team literally went on my Shopify store and did much of the setup for me. (they asked first). TOTAL GAMECHANGER! this app will cut my customer support time in half. setup and forgetFirst of all, the customer service is out of this world. The support team literally went on my Shopify store and did much of the setup for me. (they asked first). TOTAL GAMECHANGER! this app will cut my customer support time in half. setup and forget

SwiftRaft
Norway
6 months using the app
February 13, 2019

I love using this app for my store as it has helped reduce customer inquiries. I reached out to the Tracktor support team because I needed help with the set up and they responded quickly. The customer service is excellent!

Bebonia
United States
6 months using the app
March 11, 2020

Okay so I literally just started my website last month and surprisingly things have been well. I used aftership at the beginning because it had more reviews and I kinda went with the majority without doing any research. After using them I realized how poor their system was and how many mistakes it made by not detecting the couriers properly plus for customers there's just not enough information there. Anyhow before this turns into a review for Aftership I would like to stress on how beautiful, easy, and actually benificial Tracktor is. Literally feels like upgrading from a Civic to a Mercedes. Tracktor is smart at automatically detecting orders, has a map feature, plus features that let you basically control every aspect of tracking from your customers perspective. If you configure the app well, it should easily answer and alleviate any questions or concerns your customers have. I would 1000% recommend this app to both new and established businesses. Best wishes!

The Secret Affaire
Canada
6 months using the app