Tracktor Order Tracking
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (742)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for reducing customer inquiries about order statuses, noting that it significantly cuts down on common questions like "Where is my order?" The self-service feature provides detailed tracking information, improving the shopping experience. It offers customizable order statuses and real-time updates, integrates smoothly with fulfillment emails, and supports various carriers and platforms. Merchants praise the app's reliability, easy setup, professional interface, and the effective support team for quick issue resolution.
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Just received maybe the best customer support. I mean every thing I needed done the rep took care of. Had issues with mapping and carriers and they literally fixed it, while I sat back stress free. Highly recommend the App, i started with the basic plan and now doing 750 order a month so highly recommend it.
I have not yet had an order to test it on, but this app seems very promising. The support team are brilliant, they are quick to respond and will knock themselves out to get you an answer. I have had help with support agent - Matt - numerous times. And can recommend him as he was incredibly helpful, eager and patient and made sure I understood all the changes that he assisted me with.
This is probably the best tracking app in the shopify app store. Customer service is very fast and kind. I'd definitely recommend this app.
Support has been top-notch to date. Mandy is always just an email away and made the changes I needed using a staff account on my store. The app itself seems much simpler than other tracking apps I have experimented with and the track your order page on my store looks fantastic! :)
Love this app! Does exactly what it says is looks very professional.
Alan really helped me out. Tracktor's customer service team provides exceptional service. Their team easily fixed my problem in a timely manner!
Alan has been very helpful in setting up the app, and helped with any issues. The app has been great in cutting down emails, and is highly efficient for our business :)
Great app to increase transparincy about the delivery time. People will contact you alot lesser. Had some issues because my supplier changed the koerier method. Support did help me out.
Customer support is AMAZING and Tracktor gives my store such a great way for my customers to be really happy, keep tracking enquiry emails to a minimum, and an opportunity to upsell at the same time.
LOVE LOVE LOVE ***
The App works perfect PLUS and thats best and important to me: the support is amazing! They even do stuff thats not in their profile like small layout stuff to make the tracktor page matching my Theme design - for free :)
THANKS SO MUCH