Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving order tracking capabilities, noting a decrease in customer inquiries due to real-time updates. It's praised for its user-friendly interface, custom order statuses, and seamless integration with Shopify. The app's reliable performance, efficient customer support, and robust security measures are also appreciated. Many merchants commend its professional look, affordability, and value for money.

August 17, 2015

Tracktor is great and a seemless setup process. All around Great app w/ Great service. Robert, you are the man!

Blenderseyewear Com
United States
Over 4 years using the app
June 25, 2019

The customer support is amazing! I wanted a customization on my tracking page and Mandy took care of it right away!

PhotogenicHair
United States
Over 4 years using the app
November 2, 2018

Great customer service and a great experience so far. I had a little trouble updating a status and they fixed it right away.

A Gilded Leaf
United States
Over 4 years using the app
March 18, 2020

Thanks to Mandy for the great support! I asked a banner and they didi it within 5 hours. Would recommend this app.

WinterCocoon
Belgium
Over 4 years using the app
January 7, 2019

The install looks great so far. Support has been amazing! They went above and beyond what I expected.

Upgraded Outdoor Living
United States
About 4 years using the app
September 28, 2018

Easy to install and great customer service. Nice little app that does just what you need it to for the right price. www.sullenclothing.com - Artist Driven Apparel

Sullen Art Co.
United States
About 4 years using the app
June 19, 2018

Was an awesome experience. App staff is very capable and supportive. Logan Helped me out and I basically sat there and watched him do all the work. I checked it out after he was done and I have to say this is a wonderful addition to my store. Thanks Logan and thanks Tracktor.

Nstylestore Com
United States
About 4 years using the app
October 2, 2018

Tracktor is working great. It has cut down on customer service emails. Customers seem to love it. Thank you!!

Knitting-Warehouse
United States
About 4 years using the app
July 16, 2019

Great app. Very useful for any online store and they support more carriers than any other I've seen. Plus the support is A1 with them. Sorted my self inflicted issue within minutes.

Manic Muscle Labs
United Kingdom
About 4 years using the app
January 3, 2020

Amazing service! I had problems with my ordr showing up today and customer service was able to help me fix it. I was in a bit of a rush for work so I told them to just take care of it for me. An hour later I returned from break and the problem was fixed. I forgot the name of the customer service, but she was very kind and helpful and to me that is very important. I don't like feeling like I am bothering anyone when I ask for help but with her, she seem to be more than happy to help. Looking forward to a long term relationship with Tracktor as I try to grow my business. Thank you :)

Popstry
United States
About 4 years using the app