Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

January 3, 2021

It was fairly easy to install and covers the carriers which are missing from Shopify. Happy with this app so far.

Home Office Decor
Australia
Almost 3 years using the app
February 20, 2016

Super useful app. The best of its kind and amazing support. Highly recommended!

Vanika Jewelry
Canada
Almost 3 years using the app
December 12, 2018

Awesome! Amazingly clean interface. Exactly what we were looking for to give our customers the ability to check up on their orders!

Nature Backs
United States
Almost 3 years using the app
February 11, 2021

Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality

SaferSalmon
Germany
Over 2 years using the app
June 23, 2020

Amazing app! I had a design issue with the tracking page and the support fixed it within the day - would recommend.

TruSwing
Australia
Over 2 years using the app
January 3, 2017

Great tool to keep my customers in the loop of their order status. Thanks Tracktor!

Champion3
United States
Over 2 years using the app
April 9, 2020

This has been our go to app for tracking. The integration is flawless and the support is phenomenal. Highly recommend!

www.bluelavaclothing.com

Blue Lava Clothing
United States
Over 2 years using the app
September 23, 2020

Matt V helped me out quickly. They provided Good service. Not sure how I feel about being charged per order but other than that good app

LullaLeisure
United States
Over 2 years using the app
February 29, 2020

This app has added a whole new dimension to my website, and helps to build trust with my customers, who now feel in more control of their orders. Very easy to install.

Estilo Living
Australia
Over 2 years using the app
May 19, 2021

I used the helpdesk, because the tracking of one carrier didn't work. I told the carrier name and an order nummer and they fixed it on the fly. Great work, thank you.

kaufe-jetzt24
Germany
Over 2 years using the app