Tracktor Order Tracking , 738 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.
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It's really wonderful, the support team work fast. I can offer now tracking for my clients with epacket
Had some issues with tracking updating at first but their live chat helped me fix it within an hour. I'd definitely recommend this app to help keep customers updated on their order status.
First of all, the support these guys provide is exceptional, you won't feel like you have to do everything yourself, these guys get on with it and before you know it, it's sorted.... POW, just like MAGIC! You really won't be disappointed.... brilliant service! The app itself is great, simple and straight forward with many tweaks. The only bugbear I have is that it doesn't have an Order Tracking Number window, but that's not a showstopper, as you can provide an Order Number and email address, which I guess is more secure :) They also need to connect to more delivery companies, but that's just a matter of time.
J'utilise cette application gratuite pour permettre à mon client de suivre l'avancée de son expédition. Très précise et facile à installer
Overall I think it's good. But lots of the time the info is delayed since my shipping is from China.
And I have to use https://www.17track.net/en to track the info and paste in the email to inform my customer. Are you able to link China post and EMS?
That will make my life much much easier, thanks a lot
My installation was implemented right away through Tracktor. Excellent Customer Service! I needed their assistance with the installation and their response time was outstanding.
Free plan is a brilliant idea. You can get it for free up until 100 customers track their orders which is great. So you only have to switch to the paid plan once you actually start to make money! I also was surprised how easy the set up was, so I got on to Tracktor support and the instant chat help was amazing. Got sorted instantly.
Amazing real time Support staff that answers all your questions on a live chat. All the representatives are super helpful and knowledgeable
I can't say enough great things about this app! I had some issues figuring things out and Alan from Tracktor quickly and efficiently took care of everything. I highly recommend this app and I am already very happy.
This app significantly reduced my customer service emails, saved a lot of time and stress. Totally worth it!