Tracktor Order Tracking , 738 reviews

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
    675
  • 4% of ratings are 4 stars
    33
  • 1% of ratings are 3 stars
    7
  • 1% of ratings are 2 stars
    5
  • 2% of ratings are 1 stars
    18
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

March 19, 2020

Good tracking interface. Very good also that it allows custom order statuses. Nice to have a free plan that gives 10 orders per month, but it would have been nice to have more.

The downside to the app is that even the Starter plan does not give email notifications. I opine that for that amount, it should. One shouldn't have to go to the Professional tier to have notifications. But then, I still would have upgraded to Professional if only the notifications would also be sent out for my custom statuses.

I really wanted to continue with this app, but after communicating with the developers, who were very responsive by the way, it doesn't appear my desired features would be coming anytime soon.

Instant Arẹ̀wà Hair
United States
9 months using the app
April 7, 2019

Good display ... and easy setup ... also important have option to translate message as shopify is also present in no english speaker countrieis

Beautylet Store
Brazil
7 months using the app
Edited February 27, 2020

Happy so far with service from support team. With extra attention given to help me solve my issues. They were fast in replying to my questions which is always very soothing. Mandy was particularly helpful for me in assisting and tweaking the documents to my liking.
Now i need to see how it performs long term, and if the cost is worth it compared to other cheaper apps on the market. 
Hopefully it is good value (for what i'm paying monthly for now) with no glitches or problems like some other apps cause.

If only i could delete some of the Chinese language and links in the tracking display, would be advantageous.

Time will tell how how it rolls out.
Thanks

Tribal Gems
Australia
6 months using the app
March 4, 2018

Easy to integrate into your website, Looks nice and professional. On top of all that its FREE!

The Force Shop
United States
6 months using the app
May 23, 2017

good app a no clear instructions on how to implement

Cable404
United States
5 months using the app
November 6, 2019

Have no orders yet but I love that it’s visible on my page , and when I see transactions and happy customers I will do another review

TCMAX
United States
5 months using the app
July 14, 2020

Great App! Helps to build customer trust and provide accountability for their orders. Only wish it had more features at better prices.

Toolucky
United States
5 months using the app
August 24, 2018

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Lcj6
Australia
4 months using the app
June 13, 2019

Having one of their staff install the code for a first time owner who has no experience with that field was very helpful

One Stop Java Shop
United States
4 months using the app
June 13, 2017

Works better than other tracking apps I've tried before. Only issue is they need to automate importing and recognizing tracking numbers for a larger number of carriers.

https://breathtakable.com/

Runspree
United States
3 months using the app
2 4
2 4