Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving order tracking capabilities, noting a decrease in customer inquiries due to real-time updates. It's praised for its user-friendly interface, custom order statuses, and seamless integration with Shopify. The app's reliable performance, efficient customer support, and robust security measures are also appreciated. Many merchants commend its professional look, affordability, and value for money.

July 8, 2015

Making tracking visual for our customers is great! I love the progress bar and map! Being able to track by order# & email is good because most people know that, but don't always know their tracking# (which is usually also a pain to type) or shipper.

After installing this app I noticed a few tweaks and suggested them to the team behind it who took it onboard and implemented them right away! Great app & support!

The Treegear Store
Australia
About 8 years using the app
October 3, 2017

So far so Good. It is working for my store and I am enjoying it. It has cut down on a number of emails from customers asking where their orders are.

Paramedic Shop
South Africa
Almost 6 years using the app
November 29, 2017

Great app and incredible support! Very responsive and helpful :)

Modern Karmavore
United States
Almost 6 years using the app
September 9, 2015

This is a must have app for all e-commerce stores. The team behind it is on the ball and willing to do on the fly integrations. We are based in malaysia and use a not-so-famous postal service. The tracktor team was able to integrate it successfully within a night. Most impressed.

Stickmanvinyls
Malaysia
Over 5 years using the app
March 21, 2017

Great looking app and does the job well. Very happy with the responsiveness of the support team which solved an issue I had within minutes. Thanks!

Liquidbarn
United States
Over 5 years using the app
August 2, 2016

This is a great app. and delivers a great user experience for customers looking to track their order. Installation is simple, the app. perfectly inherited the styles of our website, and it's a fast, intuitive user experience for customers to check the status of their order.

If you're looking for a branded order tracking experience served to users right on your site, Tracktor is a good bet. It was the best of every service we tested.

Kevin
www.gotimegear.com

Go Time Gear
United States
Over 5 years using the app
January 25, 2019

Tracktor is a winner of an app, hands down. Its especially ideal for dropshippers because it provides an order tracking alternative that looks good and trust worthy for the customer, rather than a order tracking page with a link that directs the customer to a third party site to track orders. Its a must have, hands down.

Fitness Junkies
United States
Over 5 years using the app
June 18, 2015

Simple install... online in minutes

Very clean interface, easy... great app for any site

No features though... hope they can add more layouts, and ability to change some graphics etc in the future, but its pretty clean

A huge wish to have would somehow be ability to add custom order status prior to the shipping... so someone could see the entire process for those of us that assemble products.

Esacc
United States
Over 5 years using the app
July 2, 2015

Great customer service and a very clean looking app.

Josh Baskin Toys
United States
About 5 years using the app
June 18, 2015

⭐️⭐️⭐️⭐️⭐️ for the app- ⭐️⭐️⭐️⭐️⭐️ for the customer service! Great addition to our site - customers love it! Many thanks to the Tracktor team!

Shopmillcrestvintage
United States
Almost 5 years using the app