Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

February 24, 2020

I've been using this app for nearly 4 years now and still hasn't failed me. I always get a quick response from support and the app is easy to use.

Divine Lash Co.
United States
Over 3 years using the app
August 28, 2018

Haven't started tracking packages yet, but the free service to configure the app is great. Put in a request yesterday and app is already configured to my needs this morning. Great customer service!

Abl Edwards
United States
Over 3 years using the app
July 19, 2019

Super cool! I use Tracktor for my wholesale site, where all orders are made by hand, to order. It's super nifty to add my own statuses (like "fabric is being cut") and send retail stores the link so they can track their orders as they're being made. Super easy setup.

marshmueller wholesale
United States
Over 3 years using the app
September 3, 2017

Great app and support! Easy to use.

Zodiactees
United States
About 3 years using the app
January 15, 2020

Awesome app that works like a charm. I had some trouble setting it up in the beginning but the customer support was super swift and helpful!

Pluizenleven
Netherlands
About 3 years using the app
April 16, 2020

I really loved their customer support and like the fact that I can track aliexpress stand shipping. Thank you!

Artrostic
United Kingdom
About 3 years using the app
April 19, 2017

Fantastic app, fantastic support! We downloaded the app and the default styling wasn't all that appealing on our theme, so we contacted their support team to see if they could help. We explained that we are a small business and that we have a limited knowledge of CSS and wanted to know if they could assist us with some very simple changes (the alignment of the app was off). They got back with us quickly and offered to lend a hand. Their support staff asked us what was going on, and after telling them what we needed, they went in and adjusted the styling of the app according to our requests. Not only did they go above and beyond, but they were able to do it within a day of us asking for help. You don't find this type of support these days. Aside from being extremely happy with their support, the app works exactly as specified, and looks great too. We would definitely recommend it!

Sabbat Box
United States
About 3 years using the app
June 24, 2015

I love this APP. It's helps out a lot for my store

Richgirlscloset
United States
About 3 years using the app
October 11, 2019

I am at a loss for words - because I have been looking for an app like this for 1.5 months! After trying app after app, wasting money and just "ok" support - this app and support completely blew my mind!

As a dropshipper, I needed support for multiple carriers, and needed to control the information that appears to better my customer experience. It is almost like this app was built FOR dropshippers, because they offer everything I didn't even know I needed.

The support (Matt) is exceptional - willing to help with anything you need and proactively offering solutions and adjustments to ensure the app is a PERFECT fit for you. I am so sad it took me so long to find them, but I can truly relax now knowing my customers' #1 inquiry will be answered by their app, giving me time back to work on my business. So, it pays for itself.

Thank you guys!

Pursh Collection
United States
Almost 3 years using the app
May 15, 2020

Very good app, price is correct and customer service really fast if you need any customization ! I recommand this app

HairLissy
United States
Almost 3 years using the app