Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its time-saving features, notably reducing customer inquiries about order status. They appreciate the user-friendly interface, real-time tracking, and robust security. The customer support team is praised for their quick and effective problem-solving. Merchants also commend the professional tracking page, multi-carrier integration, and custom order status options. The app is recognized for its easy installation, ability to decrease customer service requests, and cost-effectiveness.

January 3, 2020

I honestly cannot share my opinion how this app performs in practice yet. What I can say though, is that the support is very fast and engaging so far. They are friendly and quick to resolve a customization request. If I get collect more practical experience on that app, I might update this review. Thanks so far.

Victor De Rossa
Germany
2 days using the app
October 2, 2020

We needed to move from one order tracking app to another and it seems Tracktor is easily the best solution. Matt has been a pleasure to work with so far and we look forward to working with the ShopPad staff more in the future.

Classical Conversations Bookstore
United States
2 days using the app
October 9, 2019

I really wanted this app on my site to help build trust with potential customers. I was a bit nervous because some coding had to be done, but Mandy stepped in and did it all for me. It was a weight off my mind. Thanks guys!

XtremeTeez
Japan
1 day using the app
August 23, 2017

Love this app. Really helpful and well designed. I'd recomend it.

Onliwood
France
1 day using the app
June 10, 2017

Great app with a lot of features. But the best part about this app is the helpful team that follows with it. Great job, and thanks for the help!

Xtreme Sport As
Norway
1 day using the app
Edited November 17, 2020

Perfect! Great customer service they take the time to do small fixes for you and are super kind. App can translate the languge of the shipping pages and people can easily track where their package is, as well as you can track where your orders are with a great and effective database.

Kings Jersey
Sweden
1 day using the app
Edited December 6, 2018

Does exactly what I need and the support is excellent. If you're looking for a great tracking app I wouldn't recommend anything else.

Gaggle Fck
United States
1 day using the app
July 9, 2019

Their customer care is outstanding ! They fixed numerous setup challenges in a blink of an eye and the result is terrific!

lejolimaillot
France
About 9 hours using the app
June 17, 2017

wow amazing app get this now

Laughing Stitch
Australia
About 5 hours using the app
March 9, 2018

I have been recommended by a friend. He gave me a great return so I will test it !!!

Lecoincuisine
France
About 5 hours using the app