Orders and shipping | Customer support
Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Add real-time order tracking and status lookup to your store

4.9 of 5 stars(354 reviews)
Free plan available. Additional charges may apply.
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Real-time Order Lookup

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Customer Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Seamless Integration

Tracktor blends into your store to match your theme and is 100% responsive for desktop, mobile and tablet devices

About Tracktor Order Tracking

Overview

Professional-grade order status & package tracking that's integrated with all of the major carriers! Every major retailer has order tracking built into their stores and now you can too. Increase customer satisfaction while simultaneously decreasing your support costs with Tracktor.

Features

  • Real-time order lookup integration with over 800 package carriers across the globe so your customers can track orders in real-time
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrate with hundreds of carriers across the globe

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 10am to 6pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • Royal Mail,
  • 800+other carriers

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options
Free

Free

  • Completely free for your first 5 orders each month

Starter

$14.99/month

  • For stores with up to 50 orders per month

  • Unlimited lookups

Professional

$29.99/month

  • For stores with up to 100 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

Business

$99.99/month

High volume plans available for stores with 1,000+ orders

  • For stores with up to 1,000 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

  • Premium data sources

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.9 of 5 stars
 Based on 354 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
    (328)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (16)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (6)
View all 354 reviews

Most recent reviews

Oh mãe eu quero

Rating
5 of 5 stars
Last edited
February 18, 2019

Very quick and easy!I would definitely recommend. It works so fine and the tutorials are so easy to follow

Judith & Jules

Rating
5 of 5 stars
Posted
February 16, 2019

LOVE LOVE LOVE ***

The App works perfect PLUS and thats best and important to me: the support is amazing! They even do stuff thats not in their profile like small layout stuff to make the tracktor page matching my Theme design - for free :)

THANKS SO MUCH

Slap Sunglasses

Rating
5 of 5 stars
Posted
February 15, 2019

I'm looking forward to using this app, the support has been great in getting his set up so far, all seems good!

View all reviews