Orders and shipping | Customer support
Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Add real-time order tracking and status lookup to your store

4.8 of 5 stars(426 reviews)
Free plan available. Additional charges may apply.
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Real-time Order Lookup

Tracktor automatically integrates with hundreds of carriers across the globe, so your shoppers can see exactly where their package is 24x7

Streamline Customer Support

The most frequent question shoppers ask is, "where's my order?" Now your customers can check their order status directly from your store

Seamless Integration

Tracktor blends into your store to match your theme and is 100% responsive for desktop, mobile and tablet devices

About Tracktor Order Tracking

Overview

Professional-grade order status & package tracking that's integrated with all of the major carriers! Every major retailer has order tracking built into their stores and now you can too. Increase customer satisfaction while simultaneously decreasing your support costs with Tracktor.

Features

  • Real-time order lookup integration with over 800 package carriers across the globe so your customers can track orders in real-time
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrate with hundreds of carriers across the globe

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • Royal Mail,
  • 800+other carriers

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options
Free

Free

  • Completely free for your first 10 orders each month

Starter

$14.99/month

  • For stores with up to 100 orders per month

  • Unlimited lookups

Professional

$29.99/month

  • For stores with up to 250 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

Professional Plus

$49.99/month

Additional plans available for stores with 750+ orders

  • For stores with up to 750 orders per month

  • Unlimited lookups

  • Customizable map styles

  • Package status email notifications

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
 Based on 426 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
    (391)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (20)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (10)
View all 426 reviews

Most recent reviews

PhotogenicHair

Rating
5 of 5 stars
Posted
June 25, 2019

The customer support is amazing! I wanted a customization on my tracking page and Mandy took care of it right away!

Sesoris

Rating
5 of 5 stars
Posted
June 25, 2019

Amazing support. They're very responsive. I really recommended everyone to use this app for tracking purpose!

Botaneca

Rating
5 of 5 stars
Posted
June 13, 2019

This app was super easy to set up and very easy to use. And the support team is awesome! I inquired as to whether the formatting for a different ShopPad app can be tweaked and they not only fixed that, but they also changed formatting on this app so that it matched with the rest of my website. This is what I call excellent customer service!!

View all reviews