Tracktor Order Tracking

Tracktor Order Tracking

by ShopPad Inc.

Real time package tracking and order lookup for your store

4.8 of 5 stars(600 reviews)

Real-Time Tracking

Tracktor integrates with 1,000+ carriers across the globe, so you and your customers always know where each package is.

Streamline Support

Eliminate customer service questions about "where's my order?" and resolve delivery issues before they affect your customers.

Critical Insights

See your in-transit packages on a map, get delivery exception alerts, and track how long it takes your customers to receive their order.


About Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Track orders in real-time
  • Real-time package lookup integration with over 1,000 carriers across the globe
  • Customers can view their order status on your store with or without an account
  • Tracking happens on your store: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Add tracking links directly in your automated emails and Shopify customer notifications
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status

Support

Have questions? Need help? Our support team is here to assist you every step of the way! ShopPad is based in California and we offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store 100% free.

Integrates with

  • USPS,
  • FedEx,
  • UPS,
  • 1000+ other carriers

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Basic

$5.99/month

$0.05 per order

  • Customer order tracking page on your store and domain

  • Email & SMS notifications (out for delivery, delivered, etc)

  • Unlimited lookups

Professional

$14.99/month

$0.04 per order

  • Everything in Basic, plus:

  • Customizable branding + whitelabeled

  • Product upsell recommendations on tracking page

  • Advanced reporting

Premium

$44.99/month

$0.02 per order

  • Everything in Professional, plus:

  • Custom order statuses

  • Export tracking history to CSV

  • Translate carrier messages

  • Premium data sources

Enterprise

$119.99/month

$0.015 per order

  • Everything in Premium, plus:

  • Onboarding services

  • Dedicated support

  • Designed for high-volume merchants & stores on Shopify Plus

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    2% of ratings are 1 stars

Most recent reviews

WARNING SNEAKER

The support team is just excellet. It took them literally like 5 minutes to answer me and fix exactly what I was concerned about. Very professional

Semilla Cosmeticos

El equipo de Tracktor es genial! Me resolvieron muchos problemas de forma muy rápida y eficiente.
Además, la integración al tema de nuestra página es fantástico, porque la experiencia de usuario mejora muchísimo.
Estamos muy contentos de haberlos sumado como socio estratégico a nuestro ecommerce.

mojkapig

This application definitely suit my needs. Also, they have a wonderful support team. I will recommend to use.