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Tracktor Order Tracking

Real time package tracking and order lookup for your store

Shopify app insights
  • Popular with businesses in the United States

From $9.99/month. 14-day free trial. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

Key values section

Real-Time Tracking

Tracktor integrates with 1,000+ carriers across the globe, so you and your customers always know where each package is.

Streamline Customer Support

Minimize customer service requests and resolve delivery issues before they affect your customers.

Timely Delivery Insights

Track your in-transit packages w/ critical delivery alerts and real-time mapping. See delivery lengths for your customers to receive orders.

App details

Tracktor Order Tracking

Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Real-time package lookup that integrates all of the popular carriers across the globe including USPS, UPS, FedEx, China EMS, China Post, 4PX, Yun Express, DHL Ecommerce & DHL Express, Canada Post, Australia Post, La Poste, SF Express, CJ Packet, CNE Express, Bluedart, Auspost, MyHermes UK, Singapore Post, Aliexpress, Delhivery, YANWEN, TNT, and over 1,000 more!
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Tracking happens right on your store and domain: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Create new custom order statuses like "in production", "picked from warehouse", or "waiting for confirmation" to show additional steps in between when an order is placed and when it's ready to be handed over for transport
  • Make your customers happy by identifying orders that need your attention like delivery exceptions, or packages that have been in transit for an unusually long time
  • With Tracktor's "Mission Control" you can see all of your orders on a 3D interactive globe as they move throughout the world
  • Send email or SMS notifications to your customers when their package is out for delivery or arrives at their doorstep
  • Show your customers smart recommendations for other products you offer based on their order history
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status
  • Customers can view their order status on your store with or without an account
  • Add tracking links directly in your automated emails and Shopify customer notifications

Support

Our support team is here to assist you every step of the way! We offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service is available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store.

Extend Tracktor

Get more done with our workflow app, Mesa! It's how you personalize Tracktor by creating no-code workflows, for example: Notify customers if a package is delayed in transit.

Launch date

Fits seamlessly into

  • Shopify Flow

Integrates with

  • Klaviyo
  • Orderly Emails
  • Mesa
  • Spently
  • Flow
  • Growave
Tracktor Order Tracking

Tracktor Order Tracking

Overview

Tracktor turns first-time buyers into repeat shoppers by increasing customer satisfaction while lowering your support costs.

Every major retailer has order tracking built into their stores and now you can too. Tracktor adds professional-grade order status & package tracking that's integrated with all of the major carriers. This gives both you and your customers incredible visibility into the status and location of the packages that are in transit.

Features

  • Real-time package lookup that integrates all of the popular carriers across the globe including USPS, UPS, FedEx, China EMS, China Post, 4PX, Yun Express, DHL Ecommerce & DHL Express, Canada Post, Australia Post, La Poste, SF Express, CJ Packet, CNE Express, Bluedart, Auspost, MyHermes UK, Singapore Post, Aliexpress, Delhivery, YANWEN, TNT, and over 1,000 more!
  • Reduce the #1 support request, "Where's my order?" by letting your customers help themselves
  • Tracking happens right on your store and domain: customers enter their order number and email address to see their latest order status
  • Tracktor's order tracker blends beautifully into your store, matching your brand and impressing your customers with responsive design for mobile and tablet shoppers
  • Create new custom order statuses like "in production", "picked from warehouse", or "waiting for confirmation" to show additional steps in between when an order is placed and when it's ready to be handed over for transport
  • Make your customers happy by identifying orders that need your attention like delivery exceptions, or packages that have been in transit for an unusually long time
  • With Tracktor's "Mission Control" you can see all of your orders on a 3D interactive globe as they move throughout the world
  • Send email or SMS notifications to your customers when their package is out for delivery or arrives at their doorstep
  • Show your customers smart recommendations for other products you offer based on their order history
  • Integrates with Shopify Flow so Shopify Plus stores can create robust automations any time their customer's package changes status
  • Customers can view their order status on your store with or without an account
  • Add tracking links directly in your automated emails and Shopify customer notifications

Support

Our support team is here to assist you every step of the way! We offer toll-free phone, chat, and email support Monday - Friday, 9am to 5pm PT.

Expert Install Service is available for this app! Our award-winning customer success team will be happy to install and configure Tracktor for your store.

Extend Tracktor

Get more done with our workflow app, Mesa! It's how you personalize Tracktor by creating no-code workflows, for example: Notify customers if a package is delayed in transit.

Launch date

Fits seamlessly into

  • Shopify Flow

Integrates with

  • Klaviyo
  • Orderly Emails
  • Mesa
  • Spently
  • Flow
  • Growave

Pricing 14-day free trial

See all pricing options

Hobby

$9.99/month

$0.04 per order

  • Customer order tracking page on your store and domain
  • Email & SMS notifications (out for delivery, delivered, etc)
  • Unlimited lookups

Professional

$36/month

$0.04 per order

  • Everything in Hobby, plus:
  • Translate messages from carrier
  • Customizable order statuses
  • Delivery reports

Business

$99/month

$0.03 per order

  • Everything in Professional, plus:
  • Export tracking history to CSV
  • Premium data sources
  • Developer API

Enterprise

$249/month

$0.02 per order

  • Everything in Business, plus:
  • Onboarding services
  • Dedicated support
  • Designed for high-volume merchants & stores on Shopify Plus

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • George and Willy

    Location Hong Kong SAR
    Time spent using app 12 days

    Our customers always ask the question, "Where is my order?" This app solved that problem by creating a simple but beautiful tracking page for our customers to use whenever they need. The support team has been super helpful with all of our requests and we have already seen a huge reduction in customer service requests. Thanks team!

  • spuno.de

    Location Austria
    Time spent using app 8 days

    Super App bis jetzt hat alles geklappt falls nicht ist der Kundensupport wirklich schnell und zuverlässig. Top!

  • Hemkonst

    Location Hong Kong SAR
    Time spent using app 9 months

    I used this app since my store opened, and it works great. Easy to track, analyze, integrates in sec.
    I recently changed my store theme, and it had some issues on the display within the tracktor page, and their support replies quick and solved my problem with a helpful manner and speed.

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