The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Azura New York
Extremely bad customer support experience. This app keeps removing my inventory and adding inventory to sold-out skus, created tons headaches in customer services. Sent 5 emails in a course of 5 days because no one respond to you, finally got a response today, instead of providing a solution or just insight, they ask me to call their support line instead. Guess what, the supportline says they don't solve app issues and ask me to contact the app service.
I have been using Trade Gecko for almost a year now and I wouldn't recommend it at all. I have constant inventory issues, you cannot speak to an actual person, I have had to wait over 24 hours for support to respond via email. It is frustrating and badly designed. I currently do not have inventory correctly syncing between Trade Gecko and Shopify which is causing endless huge headaches. I plan on leaving the platform as soon as I have the new solution in place. And will be throwing a party to celebrate.
I've been using tg for a while now and I can say with great assertion that their product is very well-built and is providing us great value in managing both our shopify store and many other sales channels. it also made our life easier when we introduced bundles products with shopify. I'd say don't get fooled by the negative reviews here on shopify as it seems may of them didn't really give tradegecko a fair chance before judging them
We set up a phone consultation to possibly swap to these guys instead of ShipHero. 15 mins before the phone call they sent us an email saying they don't support our business model (tactical equipment) and would not provide us service anyway. They wouldn't even take the call to see what our needs were. All we wanted them for was inventory management and sending POs to distributors. We do our own in-house shipping. I cant rate the product, but I can rate the customer service.......
We've been waiting for 2 days for a response on urgent technical support on what was meant to be a simple integration with Shopify. Disappointed by the customer service. Paying 5K USD annually and this is the service we get? Please respond urgently to Vivida Lifestyle and don't leave days before you get back to her reply. You are disrupting our business by leaving us unanswered during a critical integration phase.
Update : We are being well looked after, the team have contacted us since this review. Thank you
We're so sorry to hear about your experience! Your account manager is reaching out, as will technical support to address your issues and to ensure that everything is up and running.
Silk Road Bazaar
This company promised me phone support , and the platform they showed me in the demo is different than the functionality of the actual platform.
This software is extremely cumbersome to use and is not userfriendly at all.
They entice you with low prices and once you’re in they leave you out to dry .
Save yourself the aggravation and do not sign up with trade gecko
La Botica Verde
I had the WORST experience with this app. Upon installing it and connecting it to Shopify it altered my inventory levels for many of my published items causing them to appear as out of stock on my store. Fortunately, one of my clients alerted me so I wrote TradeGecko's support. They took forever to reply and since the issue was urgent, I had to manually go through the entire catalogue to fix the numbers only to find out the next morning that they had been altered AGAIN. Do NOT recommend downloading this app as it will alter your existing inventory levels and the support is extremely slow.
Thanks for signing up for a free trial yesterday. As the system is designed, when you sync with Shopify, TradeGecko takes over stock management and becomes the source of truth for inventory. As you you continue to update inventory in Shopify, TradeGecko will override as the single source of truth, as it serves as the 'master' of your stock. One of our team are trying to reach you to ensure that you are set up correctly.
Lily Fields Home
Extremely poor onboarding and support. The functionality of the software seemed fine but than again, I never got to experience all of what TG can do for my company because of issues at setup. Their account rep and technical rep were in communication with me from the start, I cancelled in less than 30 days but they refused a refund. NOT IMPRESSED with TG Customer Service. Buyers beware!!!
TradeGecko has been an absolute nightmare for our team. When the platform works, everything is great. However, we are now in Q4 and since working with TradeGecko for nearly 2 years they have yet to fully deliver on their promise. We have lost countless customers from people ordering product that is not in stock or vice versa. For a month now we have been passed around their support team and received no solution to the inventory mishap. We use TradeGecko for B2B and to integrate Shopify with our 3PL. A service they sold us on but have not delivered on.
Hello Knickerbocker, we're so sorry to hear about your experience! Your Account Manager has reached out to you directly to address the issues you mentioned and to ensure that everything is up and running.
Cal Coast Fishing
Integration with Shopify has been great! Customer support has been really fast and helpful. Highly recommended