The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
After using TradeGecko as our order/inventory management system for 2 months - we found it to be VERY flawed, unstable and unreliable. We have since moved on to a different software.
We had many issues - including - but not limited to:
Syncing of products between TradeGecko and Shopify - products must be built EXACTLY like one another in both apps to sync properly - this caused MANY issues for us.
B2B Site - we weren't receiving email notifications when customers were requesting access to the site - we don't know how long this had been going on - nor could TradeGecko tell us how long this had been going on. We may potentially have missed out on thousands of dollars worth of sales due to this. Customers were also unable to make payments via the B2B site for a period of time.
We were told - prior to activating TradGecko - that we could choose which customers would have to pay be credit card - and which customers could have deferred payments through the B2B site - this was a major selling point for us to sign on with TradeGecko. It turns out that you can only choose for ALL customers to have to pay by credit card - or ALL customers would have deferred payments. We went back and for the with Trade Gecko on this issue for quite some time - they insisted that both options were supported - when in reality - they are not. Wasted many hours on this.
Had issues with orders not fulfilling properly - TradeGecko tried to blame us for this - saying that we changed something in the fulfillment - but these were "no touch" orders that fed directly from Shopify to TradeGecko.
Our assigned "Success Manager" obviously didn't know the TradeGecko software very well - as she insisted that certain functions existed - but after checking with their engineers - we found that these functions don't actually exist within the software. How were we supposed to be "successful" with the software when our "success manager" didn't know what she was doing?
We have since switched back to using our previous order/inventory management software - which is by no means perfect - but is certainly far more stable and reliable then TradeGecko.
Hi there, Vanessa here from TradeGecko. Thank you for taking the time to leave us a review. I am very sorry to hear that you had a less than satisfactory experience.
In regards to your interaction with our Success Manager, I also apologize that we did not live up to our standards. We have provided you with a full refund and I will be sure to pass your feedback along to our teams so they can make necessary changes in the future. I understand this may not be the solution you were looking for, but I hope we can renew the conversation in the future. Thank you again for taking the time to leave us a review!
This app gets 1 star for a very simple reason.
If your app has access to WRITE to anywhere. products, orders, whatever. Then it should be perfectly clear WHEN and HOW the app modifies data.
I do not care if our guy at the warehouse did something wrong / used it the wrong way. The fact is that this happened:
We fulfill a draft order from a distributor from a warehouse location at our factory. Well, no problem. Tradegecko then SURPRISINGLY removes stock from our main inventory, making our stock negative for a lot of items, making us lose a lot of money due to our best sellers being unavailable for a long time.
Mostly tested this app to look at its inventory analysis capabilities, but probably never going to install it again.
Not exactly principle of least surprise.....
Hi there, Vanessa here from TradeGecko. Thank you for taking the time to leave us a review. I am extremely sorry to hear that you had a less than satisfactory free trial experience - sync details can be found within our Knowledge Base, which we have now linked in the Shopify App Store for easier discovery.
All trial users have the option to experiment with demo data or integrate directly with their Shopify store and test it as a live system.
When TradeGecko is installed, it will become your business’ master of inventory - if an order is fulfilled, then stock levels will update across your sales channels and warehouse locations.
Thank you again for taking the time to leave a review! I hope that we can work together in the future.
Unfortunately, we haven't had a very good experience with this app. We have tried numerous times to get support and they have failed us. We've wasted s many hours trying to implement this and it the organisation and customer service has failed us. As a result, we have cancelled our subscription. To make matters worse, we've had to contact this company to stop charging us for this app for the last five months yet, again today, we have been charged for something we're not using. Once again I've asked them to credit our account so now we are owed probably six months in refunds.
Supplements Co Nz
I don't usually write a review, but after trying to implement this and spending 100's of man hours trying to make it work we are just about to pull the plug. Also we are on the platinum plan which cost the most $$.
I have emailed support so many times to fix issues but it no avail,
Even contacted the CEO directly to try and remedy but no response.
If you are looking for an inventory management software that integrates with Shopify this is not it, unless you have a very small inventory with no special pack sizes or composites don't look here.
The GUI looks slick but can't to the basics so basically useless feature set if can't count inventory.
La Reserve Culinaire
We tried to implement this tool twice, and twice they negatively impacted our business. Implementation created inventory errors and impacted our order fulfilment. Our inventories were thrown out of wack! This is totally not acceptable in today's demanding client environment. Do not expect a call if you have issues either. This is a very instable tool.
2 Blondes Apparel
I hate this app. Nothing works correctly. I can not get my emails, can't get paid, Changes the inventory on its own. Tech support is not fast enough and they can not fix anything. I paid for a whole year and I wish I had not. Its expensive for the amount of problems I have.
I am leaving this review on the basis that.
1. The app has altered the descriptions of my product - adding rubbish in HTML code. Apparently my fault for uploading a corrupt CSV file - which I have not done - and they are able to say I uploaded a file but not actually show me the file. No surprise there as I didn't do it
2. The support is utterly atrocious. Waiting forever for any kind of response.
On this basis alone I would say avoid this app. Can't wait for them to resolve the descriptions so I can delete it.
Please trust me when I say "This is the worse inventory app available".
I own a 66 year old import and distribution company and was looking for a state of the art software to help grow my business. The app looks good, features sound great, but when you get down to the nitty gritty, I promise you that TradeGecko will fail you in every way.
I was prompted to write this review after my 100th plus problem with the app. Today I realized that when you download an item sales report, the total sales is actually a sum of Sales plus Returns.
My list of problems is extensive. I'll just add that the QuickBooks connection is terrible, making TG an absolute nightmare for your accounting.
Anyone giving this app a 5 star rating should not be in business !
Mr Simms Hk Limited
We no longer use Tradegecko, but they are requesting that we take down our review or continue to pay the fees in order for us to access our data, which we need for our year end audit.
There is no way that Tradegecko should be getting near a 5 star rating. Our previous review along with many other 1 and 2 stars have been deleted from this site.
We have had nothing but problems with our Shopify-Tradegecko-Xero setup since starting our business in 2014. The problem, which Tradegecko cannot fix, is that not all orders will sync correctly with Xero.
This means that we are left to reconcile sales and payments manually almost on a daily basis. It can take as little as 20 minutes to over 3 hours to fix. This wastes our time and costs us about US$1,000 extra on accounting fees per month.
We have spent over a year with technical support at Tradegecko. It is a very frustrating experience being passed from one person to another, and having to repeat your issues again and again.
Tradegecko has also caused issues with our audit, which is very painful.
We have migrated to Dear Systems, which we already use for another business and which works perfectly. We strongly recommend against using Tradegecko, it has been the single biggest pain for us as a new start up retailer.
Dancing Sun Crystals
What a waste of time! Needed help, many things were not working, TradeGecko's phone system started making me laugh, instead of being frustrated, because it was so bad. Don't sign up!