Overall rating Based on 160 reviews
We're a Bicycle Manufacturer and we use TradeGecko for our inventory management and composite variants which are then synced with Shopify.
Unfortunately, it was a little complicated to get the platform to do what we wanted it to do. And there was a huge amount of research needed to get there. But that's not the reason we're unhappy. All in all, it can achieve what we needed it to and it's flexible.
The sub-par review is really due to the customer service though. Our feeling was that they were all over us with calls and emails when we joined, but once we were in, it was harder to get service. To be open, TradeGecko have cited they have tried to get in touch, but their emails never hit my inbox - from what I can see it's a Zendesk issue, and they're citing our email as the cause, which is gmail and unlikely. Still, TradeGecko has not made any noteworthy effort to troubleshoot why their email is not getting through to our inbox. To add to this they have tried a number of times to call on random overseas numbers, but never left a voice message to contact them back. With email out and not knowing how to call them back, this made communication almost impossible and a relationship ending experience.
For the time being, we're going to cancel our subscription to TradeGecko, it's not worth the time needed to manage the system or their customer service.
Bigfoot Sock Club
We have used TradeGecko for over a year now and it has been instrumental in growing our wholesale (and eCommerce) business. It has just about everything you need to run an solid sales and distribution operation.
Their B2B online platform is really an added bonus. Very functional and looks legit.
When we put in our suggestions or work with their developers it is cool to see our ideas become reality on regular product releases and updates. We have recently added a 2nd TradeGecko account for one of our other divisions.
Would highly recommend to a small business just starting out who wants to be organized and able to grow but also to larger businesses to continue to grow and run efficiently.
Trade gecko has solved many problems for my wholesale business, but a major one being the nightmare of managing inventory between our wholesale customers and our online store. There are definitely some areas that could use a little improvement in terms of the reporting, customer relationship management and the sales order process regarding back orders. But still I would say it's the best system out there that I have found so far.
Supplements Co Nz
I don't usually write a review, but after trying to implement this and spending 100's of man hours trying to make it work we are just about to pull the plug. Also we are on the platinum plan which cost the most $$.
I have emailed support so many times to fix issues but it no avail,
Even contacted the CEO directly to try and remedy but no response.
If you are looking for an inventory management software that integrates with Shopify this is not it, unless you have a very small inventory with no special pack sizes or composites don't look here.
The GUI looks slick but can't to the basics so basically useless feature set if can't count inventory.
La Reserve Culinaire
We tried to implement this tool twice, and twice they negatively impacted our business. Implementation created inventory errors and impacted our order fulfilment. Our inventories were thrown out of wack! This is totally not acceptable in today's demanding client environment. Do not expect a call if you have issues either. This is a very instable tool.
The system itself works fairly well depending on what you want to do with it, If you only have one sales channel it might be the right option for you. But the customer service is horrible and the setup guides are too basic to do anything useful.
The phone support during setup is nothing more than somebody reading a script and if you have any real technical questions they will get back to you within 1-3 days, it is designed to help someone with little to no technical experience.
There are big limits on what you can do with Xero integration that do not become evident right away and create many hours of extra work doing manual payment reversals in Xero.
Unfortunately I have tried a bunch of inventory systems and none of them are without similar faults and all seem to have 2-3 day response times which is absolutely useless when trying to implement them into a live business.
I think my next option is to find a webstore provider that has some sort of inventory management built in that is not useless like the shopify system.
Love Cocoa Store
We didn't use the App in the end as wasn't suitable for us BUT was great to talk with Sales rep who was very honest and told us any limitation it has. First class customer service and no BS.
2 Blondes Apparel
I hate this app. Nothing works correctly. I can not get my emails, can't get paid, Changes the inventory on its own. Tech support is not fast enough and they can not fix anything. I paid for a whole year and I wish I had not. Its expensive for the amount of problems I have.
Really good software. Massive help for our inventory management and stock control. Very responsive support team.
Awesome app... with the power of Trade Gecko and Shopify combined, your inventory, wholesale, Website and POS is covered. Easy to setup, great support and easy to use interface. Love it!