We here at Omni love TradeGecko.
The interface is clean , the system rarely crashes, and TradeGecko has worked wonders for our inventory management system .
Pairs well with both Shopify and Shipstation , and allows our small business to ship janitorial and paper supplies all over the Unites States with ease.
TradeGecko has saved us effort time and time again when selling on Shopify. It keeps track of everything you'd need in a very nice and well programmed way. Our inventory couldn't be easier! I hope everyone who has a bulk inventory uses this. It should make life easier so you can run your business even more efficiently. Thanks TradeGecko!!
About Vintage (Worldwide)
Do not let the nice looking interface fool you. There are several issues with the TradeGecko platform and do not seem like they are gonna fix this any time soon. Have talked with support countless times. biggest issue in REPORTING.
used TradeGecko for 6 months now and are too invested in custom API'es to drop the platform unfortunately.
- shopify discount's is placed as a "custom line item" in tradegecko, and your reporting+dashboard do not read custom line items. So lets say you always give 20% discount through vouchers, your shopify sales in TradeGecko will be 20% off all the time.
- if you create other custom sales items e.g. special one time produts/agreement etc. it will not show up in your TradeGecko sales/reporting
- many orders will not be "fulfilled" correctly because they do not support shopify value discounts, so POS orders often show a difference of 0.02 USD, so you need to write support to manually remove this incorrect difference through the back end.
- filtering menu's/overviews have no consistency and make no sense, some you can sort after, some you cannot etc.
- reporting/dashboard builder/filter is a joke and so badly executed. No logical sense and so many limitations. You have to export to excel and do everything manually to get any form for useful data
- many windows/tabs need to be refreshed manually to show incorrect data/changes
- picture sync from TG to Shopify products, works very bad an inconsistent.
- all apps/features is US focused, almost none are really useable in Europe.
We use Tradegecko to manage our Shopify store, B2B Store and 3 Amazon Seller accounts. Their software is very well made and helped us simplify our workflows.
Make sure you read the support section before doing anything in the platform. There is a good way to do each action and going blind is just going to cause issues.
The B2B store is still pretty basic, so if you need a lot of features in your B2B store, you might want to attach another platform. Considering the price tag of other B2B solutions, Tradegecko gets you someting good, not great, but at a fraction of the cost.
The support team replies very quickly when you have questions. Just be very specific about what you are trying to do and add a video when it is complex. Also, read their awesome support section before asking questions; 95% of the time, the answer is sitting right there. If the software doesn't already do what you are trying to do, maybe you need to rethink the way you work, and the TG team can help you with that.
All well organized. Great job. Love the diverse functionality and well-thought interface.
We're a Bicycle Manufacturer and we use TradeGecko for our inventory management and composite variants which are then synced with Shopify.
Unfortunately, it was a little complicated to get the platform to do what we wanted it to do. And there was a huge amount of research needed to get there. But that's not the reason we're unhappy. All in all, it can achieve what we needed it to and it's flexible.
The sub-par review is really due to the customer service though. Our feeling was that they were all over us with calls and emails when we joined, but once we were in, it was harder to get service. To be open, TradeGecko have cited they have tried to get in touch, but their emails never hit my inbox - from what I can see it's a Zendesk issue, and they're citing our email as the cause, which is gmail and unlikely. Still, TradeGecko has not made any noteworthy effort to troubleshoot why their email is not getting through to our inbox. To add to this they have tried a number of times to call on random overseas numbers, but never left a voice message to contact them back. With email out and not knowing how to call them back, this made communication almost impossible and a relationship ending experience.
For the time being, we're going to cancel our subscription to TradeGecko, it's not worth the time needed to manage the system or their customer service.
Bigfoot Sock Club
We have used TradeGecko for over a year now and it has been instrumental in growing our wholesale (and eCommerce) business. It has just about everything you need to run an solid sales and distribution operation.
Their B2B online platform is really an added bonus. Very functional and looks legit.
When we put in our suggestions or work with their developers it is cool to see our ideas become reality on regular product releases and updates. We have recently added a 2nd TradeGecko account for one of our other divisions.
Would highly recommend to a small business just starting out who wants to be organized and able to grow but also to larger businesses to continue to grow and run efficiently.
Trade gecko has solved many problems for my wholesale business, but a major one being the nightmare of managing inventory between our wholesale customers and our online store. There are definitely some areas that could use a little improvement in terms of the reporting, customer relationship management and the sales order process regarding back orders. But still I would say it's the best system out there that I have found so far.
Supplements Co Nz
I don't usually write a review, but after trying to implement this and spending 100's of man hours trying to make it work we are just about to pull the plug. Also we are on the platinum plan which cost the most $$.
I have emailed support so many times to fix issues but it no avail,
Even contacted the CEO directly to try and remedy but no response.
If you are looking for an inventory management software that integrates with Shopify this is not it, unless you have a very small inventory with no special pack sizes or composites don't look here.
The GUI looks slick but can't to the basics so basically useless feature set if can't count inventory.
La Reserve Culinaire
We tried to implement this tool twice, and twice they negatively impacted our business. Implementation created inventory errors and impacted our order fulfilment. Our inventories were thrown out of wack! This is totally not acceptable in today's demanding client environment. Do not expect a call if you have issues either. This is a very instable tool.