Note globale
4,3
Nombre d’avis par note
  • 73 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 18 % des avis sont des avis à 1 étoiles
17 janvier 2019

Blocked me out of my account, charged without permission and refused to provide me account access.
Performance was ok but this is a VERY bad ending and has left a sour taste in my mouth.

Would NOT recommend after such a terrible experience at the end-simply cannot trust them anymore which is an essential when it comes to finances and your site

Spartansuppz
Australie
8 mois d’utilisation de l’application
16 août 2019

This app is extremely deceiving. We started using the app in the middle of June and chose the second tier which estimates around 14-20 monthly sales. The first month with the app went great. However, the second month has not shown to be successful at all! So far this month the app has NOT brought any new traffic to our site and no sales and we paid $500 this month, since last month went so well.
Another thing that is so deceiving is the weekly emails this app sends to get you to spend more money and keep using the app. Each week this app sends you an email summarizing "your week" but it actually is showing what you're sales/traffic has been since using the app. This weekly email is extremely deceiving and makes it seem like the app is bringing in sales and traffic but it is not.

Shopamyinc
États-Unis
8 mois d’utilisation de l’application
StoreYa a répondu 22 août 2019

Hi Amy,

We are sorry to hear you are frustrated with our app.
The first month was successful and in the 2nd month, we spent only 28% of the budget so far. I'll elaborate a bit more below.

Regarding the number of visitors we've driven, we are in a stage of optimization that we are looking for what works best for you and do not want to waste the marketing budget on traffic that is not the highest of quality. Since your last payment, we have decreased the daily spend and so far from your last payment, we have only spent 28% of your marketing budget. We share the same goal of growing your business. When you generate more sales, we get to keep you happy for a longer period of time. Our business is built upon happy customers who use us for years. For this reason, we are optimizing your campaigns towards sales, even if that results in us driving less traffic for a couple of weeks until we learn what works best.

Reviewing your store's performance we see that it is has a low conversion rate, we recommend on our free site audit offered by our Benchmark Hero app which will pinpoint where there is room for improvement.

In the weekly email, we provide the total sales and traffic since sign up and the updated amount each week with the plus sign (similar to Google's reports).

I'll be happy to further assist. Feel free to contact us at support@storeya.com

26 novembre 2019

V bad value, V poor results, V Low quality traffic, keep saying budget exhausted, constant encouragement to upgrade, with no way to go back, overall it STINKS of rip off !

Equip To Work
Royaume-Uni
8 mois d’utilisation de l’application
StoreYa a répondu 27 novembre 2019

We are sorry to hear your feedback.
We believe that you kept on extending your advertising budget with us for 8 months because we drove 33% of your sales.
We encourage you to use our free Benchmark Hero app in order to improve your store's conversion rate.
If you need any further assistance feel free to reach out at support@storeya.com

13 novembre 2018

Used the app to drive traffic for 3 months. The traffic was of lower quality than the traffic I could get from google on my own (I got people to add to cart/view multiple products etc, not so with the traffic from this app, also much less traffic for same amount of money).

It is easy to setup, you also pick key words yourself, this could be the reason, as the true amount of optimization is not big? On my own I kept optimizing the words and add copy in google, which improved the performance. I did not notice any improvement of the add campaigns performance.

I want a refund!

chipperbot
Danemark
7 mois d’utilisation de l’application
3 octobre 2022

We've been using StoreYa to run our facebook and Google Ads for about 3 months now. I would give it a 4.5 stare but the option is only either 4 or 5 and so far, they do not deserve a 5 star but they're definitely close. I will do a breakdown base of our 3 month experience with them so far. FACEBOOK ADS.
The facebook ad is the reason why they don't have a perfect 5 start. If we were using them solely for google Ad's they would get a perfect 5 star (so far). The reason they lose a star is because the facebook ad's they're running is not performing well. Now I know that ad's do not perform miracles and that there are A LOT of different variables that can affect it's effectiveness such as the design of your website but we know this is not the case because when we first started with StoreYA, we only ran facebook Ads and they were generating great ROAS, specially on our retargeting Ads. But after we were recommended to increase our ad budget, our ROAS has dramatically degreased by more than half. Our retargeting Ad ROAS went from 12 in august to 4.5 in September with our higher budget. I've talked to Emma regarding this issue after she recommended we increase our Google ads in which she responded it should get better after it starts working together with the google ads. We will wait another month or two and if it does not get better, we might just stop using them for our Facebook Ads and only stick with google Ads which is what they're really good at. GOOGLE ADs.
StoreYa does a GREAT job running google Ads. Although our google Ads have dropped in ROAS from 20 in August to 14.5 in September, it is still well above the ROAS we use to get from running our own Ads. As mentioned above, If we were using StoreYa solely for Google Ads, they would have gotten a 5 star review. If you're going to use them for facebook ads as well, For now, we recommend you stay at a low budget since they seem to generate better ROAS as lower budget. If our ROAS does not improve soon with our new higher budget which was recommended by them, we will end up going back to our lower budget and transfer that to Google Ads instead.

carbonaddons
États-Unis
Plus d'un an d’utilisation de l’application
Modifié le 10 octobre 2018

App will actually bring traffic. Had an issue and received immediate and highly specialized customer support.

Childrens Moda
États-Unis
20 jours d’utilisation de l’application
23 septembre 2021

5 stars. Incredible responsiveness and service by Emma and her team. If you're looking for a quick, simple and turn-key solution for Google advertising, check out Storeya.

The Useless Pancreas
États-Unis
18 jours d’utilisation de l’application
21 décembre 2021

We used StoreYa to help us start advertising on Google. They are great to work with and have shown us results. We are excited to see how our partnership continues to grow.

AGOGIE
États-Unis
10 mois d’utilisation de l’application
17 décembre 2020

There promo sponsor ads you see in your feed promise the moon in ROI X-times... they said and delivers ROCK SAND...Went from the starter price of $120 a month (which I only got 60 views the first month on my site morati world) "where they said there A.I will find the right customers in fashion, after the first few months of investing in this trash app I talked to customer service to get a better understanding on how things work, they said I need to increase my budget which I did to the $250 plan to see if there would be any difference where I could at least get one sale, invested over $$$$ and got $0 sales what a waste. I should have spent that money on Facebook ads and at least get a few last.

Morati World
États-Unis
3 mois d’utilisation de l’application
StoreYa a répondu 18 décembre 2020

I'm sorry to hear about your experience with our company, we do our best to keep our clients happy with us.

We understand that getting the first few sales is always the hardest and can be very frustrated.
We encourage you to put an effort into improving your shopping experience by following the free site audit our Benchmark Hero app offers. This should help you jumpstart your store and improve your conversion rate.

Modifié le 14 septembre 2021

My biggest mistake of 2021. This app won't make you more money, they will just POACH ATTRIBUTION from your other campaigns and make you think theirs are profitable. These guys are REALLY dishonest and won't give a clear answer when asked questions. Here's what happened. I paid for storeya for 2.5 months on the basic plan. During that time I think I got a few sales. 2.5 months in I found out that they were running ads on the NAME of my store, and these accounted for MOST of the sales. Not products or product keywords. My store's name is unique and we rank #1 on google (duh!). But above my #1 google spot, storeya was running ads poaching customers with purchase intent from my other campaigns. Here's what was happening: 1. you run influencer/cpc/whatever campaign
2. customer googles you
3. customer clicks on storeya ad running at top of Google instead of your store which is prob #1
4. they purchase 5. Storeya attributes this purchase to their advertising. I literally had 2 customer tell me this, but the attribution was to storeya. When I discovered this I asked storeya to plz stop running ads for the name of my store. they refused. Got super vague and told me their ads help me to rank better on google. I said "I'm #1 on google for my store's weird name. Why am I paying you for this!?" Save yourself $$$$$$ and AVOID.

LLUME Jewelry
Canada
3 mois d’utilisation de l’application
StoreYa a répondu 16 septembre 2021

We have spent $12 bidding on your brand name since your competitors were taking 60% of your most targeted traffic and bypassing your natural results by bidding on your brand name using Google Ads. This is a common best practice one that we run on our unique brand name as well for the same reasons.