Google Shopping, Google Ads AI

I started out with this company last month and was skeptical from the beginning. First of all, when it comes to advertising with Google transparency is everything, the problem with companies like this is you don't know how much money goes towards the Google budget. The reports they send are so vague that really show nothing important. When advertising online you need to know how much money is going where, flying blind is a recipe for disaster. The main thing I wanted done was a Google shopping campaign which I paid for on the mid tier plan. After a week I noticed that the shopping campaign was not running so I contacted support, 24 hours later I got an answer, 24 hours is a lifetime when you are advertising online. The answer I received was "can you please send us your merchant account info" A couple of days later they informed me that the account was up and running only to see 80% of my products where not listed because they did not do it right. When I asked about that, the answer I received was oh we need to add it to our Google Merchant Account. Why? It's clear they do not know how to work with Google Shopping Campaigns. Also, the Google Ads they wrote were so poorly done that they would not entice anyone to click. I canceled the service. Now Google had suspended my ads account for breaking the Circumventing systems policy which is the worst suspension you can get from Google. There is little chance I will ever be able to get my account back because of this company that has no idea what they are doing. Lots of 5 star reviews for them can only make me think that the people that use them really don't know what to look at. Buyer beware. They did refund my money in full and kudos to them for doing so, I'm sure it's because they knew they messed up pretty bad. I wanted to update this review based on the vendors reply below, seems they always throw the "we need more time" excuse in all their replies. I was with them for 10 days yes. But they were not able to get the shopping campaign up for over a week. The problem here is not giving them enough time it's that they did not do the job right from the beginning. As for the suspension, my account was suspended because they did something wrong on their end , it has nothing to do with my site. It's a shame how they always seem to point fingers back to the accounts they fail with. As for Google analytics, you cannot see budget spend and CPC in Google Analytics.

Don't pay for this app. Useless. It's not worth a penny.

Bad bad experience! I asked for a refund...they only gave me reports with numbers...but the visits still the same! They said it's because it was to soon to show results...but the numbers they showed me ...was not real! :(

ZERO transparency on the key words used, can't see the ads published and they stopped showing my ads mid-month because they said that it was 'too expensive to target my key words and service would resume when next billing cycle starts' Oh..and it didn't generate a single sale. This was a complete and total waste of time and money for me.

Horrible customer service. I chose the basic $120 plan to start and was charged $335. I was sent setup instructions hours after creating the account. I would not recommend them. Very unprofessional. And the so called positive reviews are from people who don't know anything about marketing and let these people get over on them.

UPDATE!
Don't download this app, their team is completely unethical. After leaving this review they threatened me telling me they will refund me my money if I remove the review. After downloading it you'll be prompted to pay extra hidden fees.

really bad app, it will make you spend at least 300 dollars. 120 a month I just paid and then it asks me to upgrade to their deluxe plan and its just absolutely outrageous. If you are getting this app get ready to dump money all over the developer. Im asking shopify for a refund.

We left the app over a month running. The ROAS did not reach even 1, so we consistently lost money. I do not recall how much we invested because the developer seems to have deleted our access to the platform (or maybe it was deleted after canceling the plan). We use the app for two stores, and both weren't satisfactory.