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I started out with this company last month and was skeptical from the beginning. First of all, when it comes to advertising with Google transparency is everything, the problem with companies like this is you don't know how much money goes towards the Google budget. The reports they send are so vague that really show nothing important. When advertising online you need to know how much money is going where, flying blind is a recipe for disaster. The main thing I wanted done was a Google shopping campaign which I paid for on the mid tier plan. After a week I noticed that the shopping campaign was not running so I contacted support, 24 hours later I got an answer, 24 hours is a lifetime when you are advertising online. The answer I received was "can you please send us your merchant account info" A couple of days later they informed me that the account was up and running only to see 80% of my products where not listed because they did not do it right. When I asked about that, the answer I received was oh we need to add it to our Google Merchant Account. Why? It's clear they do not know how to work with Google Shopping Campaigns. Also, the Google Ads they wrote were so poorly done that they would not entice anyone to click. I canceled the service. Now Google had suspended my ads account for breaking the Circumventing systems policy which is the worst suspension you can get from Google. There is little chance I will ever be able to get my account back because of this company that has no idea what they are doing. Lots of 5 star reviews for them can only make me think that the people that use them really don't know what to look at. Buyer beware. They did refund my money in full and kudos to them for doing so, I'm sure it's because they knew they messed up pretty bad. I wanted to update this review based on the vendors reply below, seems they always throw the "we need more time" excuse in all their replies. I was with them for 10 days yes. But they were not able to get the shopping campaign up for over a week. The problem here is not giving them enough time it's that they did not do the job right from the beginning. As for the suspension, my account was suspended because they did something wrong on their end , it has nothing to do with my site. It's a shame how they always seem to point fingers back to the accounts they fail with. As for Google analytics, you cannot see budget spend and CPC in Google Analytics.
Thank you for sharing your feedback, and I'm sorry to hear about the experience you had with us.
I do believe it's important to add a bit of context and information from our end regarding your review.
You tried our service for only 10 days. Your store is not converting regardless of our traffic and doesn't have history or data to work with, which means we need to collect enough data for optimization, and as mentioned 10 days is not enough time for that.
The traffic we drive to our clients' stores can be easily tracked in their own Google Analytics.
If your account got suspended you need to check that you are following Google's guidelines, your allegations are not related to us or the account you ran with us.
Since we never had a chance with your store in light of the above, we refunded you with your money in full, despite investing it partially on your behalf.
We've been in business for more than 10 years, and the amazing hard-earned 5-stars reviews, come from clients that use us for months/years.
We wish you all the best.
Don't pay for this app. Useless. It's not worth a penny.
Bad bad experience! I asked for a refund...they only gave me reports with numbers...but the visits still the same! They said it's because it was to soon to show results...but the numbers they showed me ...was not real! :(
ZERO transparency on the key words used, can't see the ads published and they stopped showing my ads mid-month because they said that it was 'too expensive to target my key words and service would resume when next billing cycle starts' Oh..and it didn't generate a single sale. This was a complete and total waste of time and money for me.
Hi David,
Thank you for sending your feedback.
On Jan. 20th, you have paid us $335. In return we have set up a Google Ads account and drove targeted traffic with a high 2.74% click-through rate worth $343 - we spent more than you paid us.
Your niche was indeed more expensive than avg. ($0.83 cost per click in comparison to the avg. $0.50). Your store has a relatively low conversion rate in comparison to the eCommerce standard average of 2%.
We use dynamic search terms which change the keywords all the time, we also use Google Shopping and Dynamic remarketing which don't use keywords at all. Preview of the ads is shown in the edit settings section of the app.
Selling online is a challenging journey, it's our passion to help small business owners like yourself to grow their businesses. If you need any further assistance, feel free to contact us at support@storeya.com we'll be happy to further assist!
Horrible customer service. I chose the basic $120 plan to start and was charged $335. I was sent setup instructions hours after creating the account. I would not recommend them. Very unprofessional. And the so called positive reviews are from people who don't know anything about marketing and let these people get over on them.
You provided us with a site that was offline and online at times and had demo text and images in it and therefore couldn't be promoted. The site was registered 4 days period to signing up and was not indexed on Google yet.
Your account was immediately canceled and fully refunded. We invite you to come back once the store is ready for paid traffic.
UPDATE!
Don't download this app, their team is completely unethical. After leaving this review they threatened me telling me they will refund me my money if I remove the review. After downloading it you'll be prompted to pay extra hidden fees.
really bad app, it will make you spend at least 300 dollars. 120 a month I just paid and then it asks me to upgrade to their deluxe plan and its just absolutely outrageous. If you are getting this app get ready to dump money all over the developer. Im asking shopify for a refund.
It's unfortunate that you decided to write a negative review before trying our app.
We never recommend our clients to spend more money before they see a positive return on their ad spend. On the contrary, we lowered the entry bar to a minimum so that anyone can test us out and gradually extend the budget when the results are to his/her satisfaction.
You are welcome to reply to the email we sent you.
We left the app over a month running. The ROAS did not reach even 1, so we consistently lost money. I do not recall how much we invested because the developer seems to have deleted our access to the platform (or maybe it was deleted after canceling the plan). We use the app for two stores, and both weren't satisfactory.
Hi Fran,
I'm sorry to hear about your experience with our app.
We did our best to keep you happy with us and we wish you all the best with your business.