Transcy: AI Language Translate
Lever op til Shopifys højeste kvalitetsstandarder for hastighed, brugervenlighed og værdi for shopejere
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Mala experiencia, uno solo quiere traducir su tienda automaticamente y solo encuentra fallos y trabas. Luego el soporte se explica fatal y tardan media hora para resolverte una duda o problema.
Una aplicación de este tipo es para traducir tiendas, no para que nos de dolores de cabeza.
Hi there,
This is Kane and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- We have seen that one of our colleagues is reaching out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Hope to hear from you soon
Regards,
Kane
Transcy by OneCommerce
No Hebrew language from all worldwide languages. Anti-Semitic app.
Shopify should remove this app from their app store
Hi Yonatan,
This is Saha and we're deeply sorry for any inconvenience causing to your experience
- We're wondering that there was a misunderstanding because our app is still supporting Hebrew language, please go Localization => Add language => Search language you want to find, please kindly check it again
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Best Regards
Saha
Transcy by OneCommerce
We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!!
And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical.
Very bad, not recommend at all
Hi Hamoodah,
This is from Emma from Transcy
Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in resolving your issue. It's a complex matter that requires the specialized knowledge of our development team, so it will take time. We've been closely monitoring the progress and appreciate the patience you've shown.
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy by OneCommerce
installed and uninstalled - complicated and full of pay walls for a coreect and adjusted translation
Hi there,
This is Brian and we personally apologize for any inconvenience causing to your experience
- We have realized you met some troubles starting using our app, then one of our colleagues have reached you via live chat and email as well but we still have not received your response
- To follow up your case, one of our colleagues is reaching out you via email again, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce
The worst application, two days trying to make it work and nothing. Frustrating and unnecessary work. The cheaper apps are just as good, if not better, than what is offered here. Not satisfied at all, and I do not recommend it.
Hi Pasquin,
This is Jack and we apologize for any inconvenience causing to your experience
- We understand your frustration, and we sincerely apologize that our previous solution didn't resolve your issue. We know how frustrating it can be to encounter a problem that persists despite our best efforts. It's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We've reviewed your situation carefully, and we're taking a fresh approach to finding a solution that addresses the core of your issue.
- We have seen that one of our colleagues is reaching out you via email, please check your email and let them know if you need further support
Hope to hear from you soon
Regards,
Jack
Transcy by OneCommerce
3 Monate SEO-Arbeit für uns ruiniert. Achtung: diese App setzt canonical Tags und dadurch wurden wir bei Google abgestraft. Richtig mies. Die App ist ansonsten auch etwas kompliziert aufgebaut. Sind leider nicht zufrieden.
Hi there,
This is Saha from Transcy
- On the behalf of our team, we're truly sorry to hear that our app caused such disruption to your SEO efforts. It's clear that this has been a frustrating experience. We understand how important SEO is to your business, and we're committed to doing everything we can to make things right
- We have seen that one of our colleagues is reaching out you and guided how to handle this issue, please let us know if you need further support
Hope to hear from you soon
Regards,
Saha
Transcy by OneCommerce
After several months I need to adjust my review : Stay away as far as you can!
- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from optimal, now they require to upgrade your account in order to search in an easy way for content
- we had a big issue with product colors showing correctly. First time they solved it, two months later gone again. Their suggestion was to delete all variants and start over. I fixed the issue once I found the reason for it, somebody on their end must have changed the code. A simple "space" was the reason. This did cost me 7h of my time in total.
- Suddenly former pictures from an older version appear on translated websites.
Message from the help desk : After several months I need to adjust my review : To be honest, we still have many limitation in our techical knowledges and experiences on some difficult situations.
Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!
Hi Etablissements,
This is Hana and we personally apologize for those inconvenience causing to your experience
In relation to your issues as following:
- For hreflang as well we SEO. Firstly as hreflang, according to Shopify, Hreflang tags and meta tags are automatically created for every international domain or subfolder that you set up. Your sitemaps also include all published languages to help search engines detect the different languages on your store, for more details can be found here. In case you want to customize/edit it further, please contact Shopify for further support because it's out of scope and we're not allowed to touch or edit anything on it, we just support how to translate your SEO on other languages
- For the search function, as one of my colleagues gave you a clear explanation, but we're deeply sorry if this information is being missed to notify you, we will take it into consideration about its notification so far
- For the color variant, it's because of the translation conflict, for making it easy, once you edit the variant manually into different languages, Theme will not understand those manual translation and it leads to its broken format, because Theme will not support to show variants into multi-languages, it just support on default language. The best solution is to remove the manual translation of variants in app, but on store font is still being translated automatically by AI translation
- "- Suddenly former pictures from an older version appear on translated websites" => we're waiting your collaborator request so that we can check the root cause and fix it soon
- "Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!" => the best way is to downgrade to a lower plan and then upgrade to the Growth plan again, I make sure that your translation will not be affected anything. Once you downgrade, your target language will be unpublished, so you just publish it again when you upgrade
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Hana
Transcy by OneCommerce
I don't get it. Your free plan says "1 Language, 1 Currency". I just installed and being told I have used up my language for the free plan. The 1 Language you are referring to is my primary store language. It doesn’t make sense to say 1 Language and you are referring to my primary language - so what am I looking for translation for? I feel frustrated
Hi there,
This is David and we apologize for any inconvenience causing to your experience
- For the Free plan, it will allow you to have 1 target language & currency at maximum. It means that besides your store's default language English, you can add one more target language with our app to translate. Therefore, you may have some misunderstanding about the app pricing and feature here
- Also in order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial when you first install our app. So all new users could be free to test out all outstanding functions from Basic to Enterprise without being charged before going to the final decision to stay with us and use Transcy officially.
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
David
Transcy by OneCommerce
Have tried them with my store to translate in various languages. Surprisingly by using them my pages started getting de indexed by google. The reason mentioned by google was user defined canonical tag. We tried to contact them and they could not figure out the problem. They asked us to approach google. Later we had to uninstall them and now my pages are indexed by google. Use them with your own risk.
Hi Gaurav ,
This is Brian and we're deeply for any inconvenience causing to your experience
- In relation to your main issue as your page was not indexed by Google. Please be advised that, our app specializes in showing translation on store font only, so whether the page is indexed or not on Google’s site, we’re not sure if it’s coming from our app, meanwhile we’re still investigating the root cause
- However in your case, I have seen the page with its suffix /de (https://etravelsim.com/de/products/truthahn-esim), it means once you switch the page from default language to other language such as German on this case or your page is automatically redirected to German page based on the corresponding location, its URL page will be https://etravelsim.com/de/products/truthahn-esim, also this format page is based on Shopify format, please refer to this article for more details (https://help.shopify.com/en/manual/international/international-domains/setting-up-unique-urls/hreflang-tags)
- As a temporary solution, please use this function “recommend” (https://i.imgur.com/Ne1fMPC.png) instead of auto switch language by location, this function means showing a recommendation popup of the location, language and currency, visitors are allowed to confirm and process to the correct
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
I encountered Giselle, a very poor customer service representative. Not only was she slow, but she also kept me waiting for a long time. She said she would transfer me and then there was no response or action.
Hi there,
This is Brian and we apologize for any inconvenience causing to your experience
- Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Brian
Transcy by OneCommerce