Samlet bedømmelse
4,8
Antal pr. bedømmelsesniveau
  • 92 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 2 % af bedømmelserne er på 1 stjerner
2. februar 2024

Muy buen servicio y rápido.
Comei ofreció un trato muy profesional y eficaz.

Aiklo
Spanien
Næsten 2 år bruger appen
OneCommerce.io svarede 6. februar 2024

Hi Sergio,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

31. januar 2024

Had a technical error that required some help from their team and not only were they right on it, but they even helped remove some old code from the theme that was causing the app to malfunction. After Cris and the tech team got on it, it was fixed in a matter of hours! The team is super kind and helpful and I was glad they extended help beyond the functionality of the app to get it to perform the way I wanted. Thanks so much, Transcy! We will continue to use you across multiple of our Shopify stores :)

BB Store
USA
Cirka 2 år bruger appen
OneCommerce.io svarede 6. februar 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

6. marts 2024

I had a problem with my shop concerning the logo on different websites languages and Polaris was able to help me correctly and quickly. I am happy about it, thank you

Etheralux
Belgien
5 måneder bruger appen
OneCommerce.io svarede 12. marts 2024

Hi Dylan,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

13. marts 2024

Very helpful

Finamac LLC
USA
4 måneder bruger appen
OneCommerce.io svarede 19. marts 2024

Hi Midias,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

19. marts 2024

Really you have a perfect support, and Carla completed my request professionally at a very short time. Thanks a lot!

XbagsOnline
Portugal
3 måneder bruger appen
OneCommerce.io svarede 5. april 2024

Hi there,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce

1. februar 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
USA
Mere end et år bruger appen
OneCommerce.io svarede 4. februar 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to remind customer by completing the set-up step, once you click on it, it will not show again. Here, maybe there's a misunderstanding and made customer confused, so the notification has been removed for a long time, however it's still showing on some customers somehow

We have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Brian
Transcy by OneCommerce

17. april 2024

very good app and help center great

JACK & JONES Riyadh
Saudi-Arabien
2 måneder bruger appen
8. april 2024

Few issues with the app, and support is not that good.

Casa Essentials
Mexico
2 måneder bruger appen
OneCommerce.io svarede 9. april 2024

Hi there,

My name's Brian from Transcy and we're sorry for those inconvenience during using app

For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

We have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Brian
Transcy by OneCommerce

20. februar 2024

Comei đã hỗ trợ cho tôi rất nhiệt tình và chi tiết. Cảm ơn bạn rất nhiều.
Tôi đã cài đặt app thành công.

JAPAN&GLOBAL eSIM
Japan
7 måneder bruger appen
OneCommerce.io svarede 23. februar 2024

Hi there,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

4. marts 2024

التطبيق والخدمات المقدمة فيه جيدة خصوصاً للمستخدمين الذين ليس لديهم خبرة كبيرة في البرمجة وكذلك فريق الدعم جداً متعاون خصوصاً في جوانب تصحيح المشكلات وتحسين المظهر العام للتطبيق في المتجر

Zoya Store
Storbritannien
4 måneder bruger appen
OneCommerce.io svarede 12. marts 2024

Hi there,

This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy by OneCommerce