Transcy: AI Language Translate
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It has been nearly 2 years since we installed Transcy. I did a huge study among all translation apps, and, prior to working with them, we chose Transcy because it looked like their Services Vs Price seemed to be the best. After 4 months with them, I absolutely recommend this app for several reasons:
1. Customer support is instant and they solved all my issues. Always wanting to help and I always get everything fixed. If they don't fix it on the moment, some hours later they send us an email telling me it's done.
2. You have 5 languages for the smaller price, and it's easy to configurate. If you don't get to do something, they will always help you.
3. The app is easy to understand and content is translated automatically. 4. Best price vs service This is the ONE app I would never remove.
Its being more usable every update they do.
Congratulations to all the team. Always always receive an excellent customer support. Thanks to all the team.
Hi Triana,
This is Jane. We understand your frustration and on the behalf of my team, we sincerely apologize for any inconvenience causing to your experience
In relation to SEO impact, we have seen one of my colleagues guided you how to remove URL handles translation, because this translation is one of the main causes leading to this kind of issue, please try to follow her way
Also it's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We have seen that one of our colleagues is reaching out you, please let them know if you need further support
Hope to hear from you soon
Regards,
Jane
Transcy by OneCommerce
I use to translate one commerce and work smoothly beside client customer service was great and super fast I definitely recommended, for translate and use it in more than this project
Hi Rosario,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Very nice support, still testing the app and will edit review if I found any issues, but so far so good
Hi Mohamed,
Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
The app works fine for me, But er don't understand why the product page says "translate needed" after I just have translated. It is like it chances after some time. It is always green before I activate the product but next time I check it says "translate needed"
Hi there,
I'm Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.
Regarding to your issue as "Update needed" status, for making it clear this status will show in-app when section/page has been translated before, but there are some parts/elements in that section/page still have not been translated completely, or its content was already updated/changed recently.
However, for your case the status shown after you just translated, we need to investigate further. As I have seen that my colleague has called and sent some follow-up email, but we have not got your response, please kindly check your the relevant active chat in-app and email and then get back to us, so we can help you out as soon as possible.
Looking forward to hearing from you soon.
Best Regards
Jesse
Transcy - Translate Language and Convert Currency
L'application est pratique j'ai eu Flora qui m'ai aidé et tout expliqué elle a vraiment été super c'est une très gentille personne :)
Hi Anaïs,
I'm Kaylin. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
I just bought this app but so far so good. Customer Service is great, they answer very quickly
thank you!!!
Hi Guillaume,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
I recommend this app! The customer service is great! They help you through out the process. This is great for beginners.
Hi Katherine,
I'm Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Stephen
Transcy - Translate Language and Convert Currency
flora was a great help she helped in every aspect i needed.there should be more help like this on shopify
Hi Charles,
My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Good translation and an awesome service! Many thanks to Pauline and the technical support team! They're solving the problems within minutes.
Hi Burak,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
This apps very helpful. Also, the staff very kind and helpful. I’ve problem and we solved together. Cheers
Hi Tusy,
Here's Brown from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Brown
Transcy - Translate Language and Convert Currency